Order Management & Fulfillment Specialist

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an Order Management Executive to process customer requests and ensure accurate order entry. Responsibilities include verifying request details, managing orders in the ECOM system, and coordinating with various teams for seamless service delivery. Ideal candidates will have strong coordination skills, attention to detail, and the ability to work in a fast-paced environment. This is a great opportunity to contribute to an essential service coordination function.

Responsibilities

• Review and verify customer requests for completeness and accuracy.
• Decompose requests to determine appropriate order types.
• Create and manage orders in the ECOM system.
• Establish Project Tie, Bill Dependency Tie, and Circuit Tie.
• Send acknowledgment emails to customers/requestors.
• Amend orders and Customer Required Date (CRD) as needed.
• Create new customer and billing accounts when required.
• Update customer account details and billing account details.
• Liaise with Sales/SDE, Credit Management, and Number Management teams for order fulfillment.

Skills

Understanding of product schemes, plans, and value-added combinations

Strong coordination and communication skills

Attention to detail in fast-paced environment

Job description

A leading recruitment firm in Singapore is seeking an Order Management Executive to process customer requests and ensure accurate order entry. Responsibilities include verifying request details, managing orders in the ECOM system, and coordinating with various teams for seamless service delivery. Ideal candidates will have strong coordination skills, attention to detail, and the ability to work in a fast-paced environment. This is a great opportunity to contribute to an essential service coordination function.