Order Fulfilment Coordinator

FROSTS FOOD & BEVERAGE (PTE.) LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A food and beverage company in Singapore is seeking an organized and detail-oriented candidate to manage customer inquiries and process orders. Responsibilities include responding to customer communications and collaborating with logistics for effective order fulfillment. Ideal candidates should possess a diploma and excellent communication skills. A working knowledge of Microsoft Business Central is a plus.

Qualifications

• Strong command of English, with proficiency in another language.
• Experience with Microsoft Business Central is a plus.
• Previous experience in the food industry is a bonus.

Responsibilities

• Retrieve and respond to customer emails, WhatsApp messages, and phone calls.
• Check the availability of ordered items in the system.
• Process orders and manage warehouse shipments using Microsoft Business Central.
• Collaborate closely with the logistics team for stock availability.
• Handle customer inquiries and forward complex issues to the appropriate salesperson.

Skills

Strong command of English

Proficiency in one other language

Attention to detail

Strong organizational skills

Excellent communication skills

Education

Diploma or equivalent qualification

Tools

Microsoft Business Central

Job description

Main responsibilities:

• Retrieve and respond to customer emails, WhatsApp messages, and phone calls in a timely and professional manner.
• Check the availability of ordered items in the system. If any items are unavailable, suggest suitable replacements to customers.
• Process orders and manage warehouse shipments for both food service and retail customers using the Microsoft Business Central system.
• Print invoices and attach them to corresponding purchase orders for accurate record-keeping.
• Apply for gate passes or loading bay bookings as required for delivery scheduling.
• Review Proof of Delivery (POD) once contractors return invoices for HD orders and update the log sheet accordingly.
• Collaborate closely with the logistics team to ensure stock availability, manage weights, and coordinate delivery timings.
• Process weekly expired returns Purchase Orders (PO) from retailers in Business Central.
• Work closely with the Food Service team’s salesperson to ensure stock availability for customer orders.
• Handle customer inquiries and forward any complex issues to the appropriate salesperson.

Requirements:

• Diploma or equivalent qualification.
• Strong command of English, with proficiency in one other language.
• Experience with Microsoft Business Central is a plus.
• Previous experience in the food industry is a bonus.
• Attention to detail and strong organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively with various teams to ensure smooth order fulfilment and customer satisfaction.

Basic salary range: $2000 - $3000 (depending on experience)

Note: Salary excluding department commission and overtime

Working days: Monday - Friday & Saturday half day morning