Order Fulfilment Assistant (Singaporean Only)

Hup Heng Poultry Industry Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading poultry company in Singapore is seeking a dedicated Order Fulfilment Specialist to manage the end-to-end order process while ensuring customer satisfaction. The successful candidate will have at least 2 years of experience in customer service and administrative roles, with a strong proficiency in Microsoft Office, especially Excel and Word. Bilingual in English and Mandarin is required, along with an IELTS score of 5.5 or above. This full-time position offers weekends off, promoting a balanced work environment.

Qualifications

• 2 years of experience in ordering/customer service/administrative roles.
• Proficient in English and Mandarin for client communications.
• IELTS English level of 5.5 or higher.

Responsibilities

• Manage the end-to-end order fulfilment process.
• Collaborate with teams to resolve order-related issues.
• Handle escalated customer inquiries related to order fulfilment.

Skills

Customer service

Order management

Communication

Team collaboration

Problem-solving

Education

A Level, Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Roles and Responsibilities

1. Manage the end-to-end order fulfilment process, from order receipt to delivery, ensuring orders are processed accurately and on time.
2. Collaborate with cross-functional teams, including sales and customer service to resolve order-related issues and ensure customer satisfaction.
3. Responding to sales and order inquiries via calls, emails, and fax.
4. Handling job card processing and distributing them to the relevant production department.
5. Stay up-to-date on industry trends and best practices in order fulfilment management.
6. Handle escalated customer inquiries or complaints related to order fulfilment.
7. Ensure compliance with company policies, quality standards, and regulatory requirements.
8. Undertaking any additional tasks delegated by the supervisor as needed.

Education and Work Requirements

• A Level, Diploma or equivalent
• 2 years of ordering/customer service/administrative experience
• Proficient in Microsoft Office, E.g., Microsoft Excel and Words
• IELTS English level 5.5 and above
• Proficient in English and Mandarin as have to liaise with Mandarin and English-speaking clients.
• 5 day works – OFF on Wednesday & Saturday.