Order Fulfillment & Customer Care Specialist

INDOGUNA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A food service company in Singapore is looking for a Customer Service Officer to manage order processing and ensure exceptional customer satisfaction. This role involves accurately processing customer orders, addressing inquiries swiftly, and collaborating with sales and logistics teams. Candidates with GCE ‘N’ or ‘O’ Levels, strong communication skills, and a proactive attitude, preferably with experience in customer service, are encouraged to apply. Fresh graduates are welcome. The company offers an opportunity to work in a dynamic environment.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or equivalent.
• Fresh graduates are welcome.
• Proven experience in a customer service role, preferably in food service or hospitality.

Responsibilities

• Process customer orders accurately using designated systems.
• Respond promptly to customer inquiries via various channels.
• Maintain accurate records of customer interactions and transactions.
• Assist in the resolution of customer complaints or escalations.
• Continuously improve customer service procedures.

Skills

Excellent communication skills (verbal and written)

Problem-solving skills

Ability to multitask

Customer-centric approach

Attention to detail

Education

GCE ‘N’ or ‘O’ Levels or equivalent

Tools

Order processing software

SAP S4

Job description

A food service company in Singapore is looking for a Customer Service Officer to manage order processing and ensure exceptional customer satisfaction. This role involves accurately processing customer orders, addressing inquiries swiftly, and collaborating with sales and logistics teams. Candidates with GCE ‘N’ or ‘O’ Levels, strong communication skills, and a proactive attitude, preferably with experience in customer service, are encouraged to apply. Fresh graduates are welcome. The company offers an opportunity to work in a dynamic environment.