Ops Support Analyst (Ref 26248)

JOBLINE RESOURCES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A staffing agency in Singapore is seeking candidates who can develop an understanding of incident tickets and effectively collaborate with subject matter experts. Ideal candidates will have strong communication skills and the ability to explain technical issues to external parties. A proactive attitude and a willingness to work collaboratively across teams are essential for success in this role.

Qualifications

• Ability to quickly pick up functional knowledge.
• A proactive attitude and willingness to work collaboratively across teams.

Responsibilities

• Develop an understanding of incident tickets and collaborate with subject matter experts.
• Clearly articulate ticket details to clients in a professional manner.
• Respond to client and user queries by liaising with internal teams.

Skills

Basic understanding of the Software Development Lifecycle (SDLC)

General knowledge of 3-tier system architecture

Strong communication skills

Job description

Responsibilities

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.
• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Requirements

• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.
• Ability to quickly pick up functional knowledge.
• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.
• A proactive attitude and willingness to work collaboratively across teams.

Licence no: 12C6060