Operations Support Services Technical Officer

Akkodis; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is seeking an Operations Support Services Technical Officer. This role is responsible for technical support and system maintenance to ensure operational reliability and safety. You will perform hands-on maintenance, coordinate with contractors, and provide 24/7 standby support. The ideal candidate has a diploma in engineering and relevant experience, with a strong knowledge of electrical and networking systems.

Qualifications

• 2-4 years of relevant experience in system maintenance or technical operations.
• Valid Class 3 driving license is preferred.
• Willing to travel and stay at remote sites.

Responsibilities

• Perform preventive and corrective maintenance on operational systems.
• Monitor system performance and respond to alerts.
• Assist in managing maintenance and term contracts.
• Conduct site surveys and inspections.
• Source and procure spare parts and tools.
• Maintain accurate records of system configurations.
• Assist in engineering studies and project activities.
• Provide 24/7 standby support for emergency requests.

Skills

Low-voltage systems familiarity

Networking knowledge (LAN/WAN)

SCADA and CCTV experience

Use of multimeters and diagnostic tools

Knowledge of workplace safety standards

Education

Diploma in Electrical / Electronics / Mechatronics / Computer Engineering

Job description

About Akkodis

Akkodis is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross‑sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know‑how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. Akkodis is part of the Adecco Group. Akkodis is a commercial brand under which both AKKA and Modis entities operate.

Overview

The Operations Support Services Technical Officer provides frontline technical and operational support to ensure the reliability, safety, and performance of critical port and facility systems. The role involves hands‑on system maintenance, troubleshooting, contractor supervision, and participation in engineering and upgrade projects at both central and remote sites.

Key Responsibilities

1. System Maintenance & Troubleshooting

Perform preventive and corrective maintenance on electrical, electronic, and IT‑based operational systems (e.g., communication, control, and monitoring systems).

Respond promptly to equipment faults or system breakdowns at central or remote locations.

Diagnose and resolve issues involving power supply, cabling, signal transmission, and network connectivity.

Supervise and coordinate external contractors during repair and testing activities.

Be prepared to stay overnight at remote sites (up to four consecutive nights) when required.

2. Duty Technical Officer (DTO) Operations

Perform shift‑based DTO duties at operation centers or remote facilities.

Monitor system performance dashboards, respond to system alerts, and coordinate first‑level fault responses.

Review and validate maintenance checklists, service reports, and fault logs for accuracy.

3. Contract & Maintenance Management

Assist in managing maintenance and term contracts, including drafting technical specifications and work scopes.

Plan and schedule preventive maintenance to minimize downtime.

Track maintenance budgets, expenditures, and performance KPIs.

4. Site Coordination & Inspections

Conduct site surveys, inspections, and spot checks on ongoing maintenance and installation works.

Attend coordination meetings with internal teams, vendors, and external agencies.

Ensure all works comply with safety, security, and operational requirements.

5. Procurement & Logistics Support

Source and procure spare parts, tools, and test equipment required for operations.

Obtain quotations, raise purchase requests, and follow up with vendors to ensure timely delivery and completion of works.

6. System Monitoring & Documentation

Maintain accurate records of system configurations, asset inventories, and maintenance logs.

Track and analyze system performance data such as availability, downtime, and fault recurrence.

Support documentation to meet cybersecurity and regulatory compliance requirements.

7. Engineering & Project Support

Assist in engineering studies, proof‑of‑concept testing, and system design reviews.

Support project activities including installation, testing, commissioning, and acceptance of new systems or upgrades.

Participate in lifecycle assessments and recommendations for system renewal.

8. User Support & Emergency Response

Respond to user requests for installation, relocation, rewiring, or configuration changes of operational systems.

Provide 24/7 standby support (including weekends and public holidays) for emergency activation, ensuring a response time of within two hours.

Assist in recovery and restoration during critical incidents.

Technical Skills & Competencies

Electronics & Electrical Systems: Familiarity with low‑voltage systems, wiring, and fault isolation.

Networking & IT Systems: Basic understanding of LAN/WAN, IP configuration, switches, and system connectivity.

Control & Monitoring Systems: Experience with SCADA, CCTV, access control, or environmental monitoring systems preferred.

Testing & Measurement Tools: Proficient in using multimeters, cable testers, and diagnostic tools.

Documentation & Reporting: Able to maintain accurate maintenance records and generate technical reports.

Safety & Compliance: Knowledge of workplace safety, cybersecurity, and operational standards.

Qualifications

Diploma in Electrical / Electronics / Mechatronics / Computer Engineering or a related discipline.

2–4 years of relevant experience in system maintenance, technical operations, or facilities engineering preferred.

Possess a valid Class 3 driving license (advantageous).

Willingness to travel and stay at remote sites when required.