Operations Supervisor (Food Services)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A restaurant management firm in Singapore is seeking a Service Supervisor to oversee daily operations and ensure excellent service quality. The ideal candidate will have at least 2 years of experience in the F&B industry, strong leadership and communication skills, and the ability to work in a fast-paced environment. This role involves supervising staff, training new employees, and ensuring compliance with hygiene standards. Interested candidates should be ready to work rotating shifts and weekends.

Qualifications

• Minimum 2 years of experience in F&B or service operations, preferably in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to lift heavy objects and work in a fast-paced environment.

Responsibilities

• Oversee all service crew duties and daily operations.
• Supervise and monitor staff performance, ensuring adherence to service and hygiene standards.
• Conduct on-the-job training for new staff.

Skills

Leadership

Communication

Interpersonal skills

Job description

Service Supervisor (Operations)

Location: Plaza Singapura
Salary Range: Up to $2,800 – $3,000 per month
Working Hour: 6 days/week (7.33hr/day)

Job Description

The Service Supervisor is responsible for overseeing day-to-day restaurant operations, ensuring excellent service quality, and leading the service team to achieve operational and customer satisfaction goals.

Key Responsibilities

• Oversee all service crew duties and daily operations, including preparation of drinks, set meals, dim sum, desserts, and fruit cutting.
• Supervise and monitor staff performance, ensuring adherence to company service and hygiene standards.
• Conduct on-the-job training (OJT) for new staff and provide coaching for skill development.
• Participate in staff appraisals and provide feedback to improve performance.
• Assist in manpower planning, scheduling, and rostering.
• Demonstrate strong product knowledge and model exceptional customer service.
• Motivate and lead the team to achieve sales and service targets.
• Handle month-end stock take, inventory control, and stock ordering.
• Act as key holder for store opening/closing and perform duty supervisor responsibilities during shifts.
• Maintain cleanliness, organization, and housekeeping of all work areas and storerooms.
• Perform other administrative or operational duties as assigned.

Requirements

• Minimum 2 years of experience in F&B or service operations, preferably in a supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Must be able to lift heavy objects and work in a fast-paced environment.
• Willing to work rotating shifts, weekends, and public holidays as required.