OPERATIONS SUPERVISOR

AQC COFFEE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading coffee company in Singapore is seeking a professional to oversee customer service responsibilities, ensuring compliance with policies and optimal sanitation standards. Key duties include supervising staff, monitoring cleanliness, and addressing customer care issues. The ideal candidate will have experience in service roles, ensuring highest quality in food and beverage preparation and fostering a welcoming environment for customers. This role demands enthusiasm and proactive customer engagement.

Responsibilities

• Maintain knowledge of departmental policies and standard service procedures.
• Supervise upkeep of tools and usage of equipment.
• Analyze customer requirements and prepare plans for resolution.
• Ensure cleanliness and sanitation for organizational projects.
• Provide materials and devices for enhancement of services.
• Facilitate order-taking procedures from customers.
• Coordinate staff setup and supply standards.
• Monitor task statuses assigned to staff.
• Prepare documents to maintain adherence to standards.
• Inspect food and beverage preparation programs.

Job description

Responsibilities

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans resolve customer care related issues and satisfy customers.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from the customers.
• Coordinate with others and ensure staff set up and supply remain according to the standards.
• Monitor status of tasks given to different staff.
• Prepare documents and maintain adherence to the standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner
• Applying F&B techniques correctly at all times, serving items with enthusiasm
• Anticipates any unexpected needs and reacts promptly and tactfully
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.