operations supervisor

TALENT CONNECT HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality consultancy in Singapore is seeking an experienced Operations Manager to oversee day-to-day operations of multiple restaurant outlets. The ideal candidate will have a minimum of 5 years in F&B operations, with strong leadership and communication skills. Responsibilities include managing budget, ensuring food quality and safety standards, and supervising staff. This is an on-site position with a focus on optimising operational efficiency.

Qualifications

• Minimum 5 years of experience in F&B operations.
• At least 2 years in a supervisory or multi-outlet role.
• Proven ability to improve outlet profitability.

Responsibilities

• Oversee day-to-day operations of restaurant outlets.
• Maintain high standards of food quality and service.
• Lead manpower planning and staff scheduling.
• Implement SOPs and review outlet performance.
• Manage budgets and optimise cost control.

Skills

Leadership skills

Communication skills

People-management skills

Operations optimisation

Cost management

Familiarity with food safety regulations

Education

Diploma or Degree in Hospitality, Business, or related fields

Job description

Key Responsibilities

• Oversee day-to-day operations of several restaurant outlets to ensure smooth service and operational efficiency
• Maintain high standards of food quality, service delivery, and food safety/hygiene compliance
• Lead manpower planning, staff scheduling, and deployment across outlets
• Supervise outlets' maintenance, cleanliness, and compliance with regulatory requirements
• Implement SOPs and ensure consistent adherence by outlet teams
• Review outlet performance, including sales, costs, and P&L results, and recommend improvements
• Manage budgets, monitor inventory usage, minimise wastage, and optimise cost control
• Work closely with management to develop operational strategies and achieve business targets
• Lead, train, mentor, and motivate outlet managers and frontline staff
• Conduct performance reviews and support staff development and retention
• Oversee recruitment and onboarding of operations team members
• Serve as the key liaison between outlets and the management team
• Prepare operational reports and updates for management review
• Work with Marketing, HR, and Finance on promotions, manpower matters, and cost-tracking initiatives
• Support menu rollouts, promotions, festive campaigns, and service enhancement initiatives
• Manage vendor relationships, negotiate pricing, and oversee purchasing activities

Requirements

• Diploma or Degree in Hospitality, Business, or related fields
• Minimum 5 years of experience in F&B operations, with at least 2 years in a supervisory or multi-outlet role
• Strong leadership, communication, and people-management skills
• Proven ability in operations optimisation, cost management, and improving outlet profitability
• Familiarity with local food safety and hygiene requirements
• Hands‑on, proactive, and able to thrive in a fast‑paced environment - especially during peak dining hour