operations supervisor

VICTORIA CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading consulting firm in Singapore is looking for a managerial assistant to support staff operations and training. Responsibilities include supervising staff, ensuring operational compliance, and generating reports. The ideal candidate should be adept at improving performance and using computer systems for operations and reporting. This role is essential for maintaining service quality and consistency within the organization.

Responsibilities

• Assist the general manager in interviewing, selecting, training, supervising, counseling and disciplining staff.
• Ensure completion of all checklists and requisitions each shift.
• Observe performance and encourage improvement.
• Ensure adherence to service steps outlined in training materials.
• Provide guidance for improvement and consistency.
• Utilize computer for customer charges, reports, and correspondence.
• Ensure timely submission of daily and monthly reports.
• Provide backup for floor and kitchen staff if necessary.

Job description

Job Description & Requirements

• Assist the general manager in Interviewing, selecting, training, supervising, counseling and disciplining factory or outlet staff.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift
• Observe performance and encourage improvement where necessary
• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis for operation staff
• Give guidance toward improvement and make necessary adjustments for consistency.
• Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system
• Ensure all daily and monthly reports are detailed and submitted in a timely matter
• Back up to floor and kitchen staff for food serving and food preparing if necessary.