Operations Specialist [ Manager ] | Media Marketing Agency

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Marketing Agency in Singapore is seeking a Senior Associate to manage client accounts and lead internal teams. The ideal candidate will have 4-6 years of relevant management experience, particularly in the marketing sector. Responsibilities include developing project scopes, managing budgets, and ensuring client satisfaction. The role demands a proactive approach to communication and team leadership, alongside familiarity with management tools like Microsoft Project and Excel.

Qualifications

• At least 4-6 years of management experience in a marketing agency or related business.
• Familiar with team management, client management, and public relations.

Responsibilities

• Develop accurate scopes of work including schedules and budgets.
• Manage account schedules and budgets ensuring progress and quality control.
• Set clear expectations and communicate effectively with the team.

Skills

Team Management

Client Management

Brand Communications

Public Relations

Business Management

Tools

Microsoft Project

Excel

Job description

Job Details

• Role: Senior Associate [ Manager ] x 2
• Industry: Media Marketing Agency [ Malaysian & Singapore ]
• Schedule: 5 Days, 8.30am-5.30pm, 1 Day WFH
• Location: Office at Genting Lane [ Between Mattar & Farrer Park MRT ]
• Salary Range: $4,000 - $5,000 [ No AWS / VB ]

Key Performance Indicators For This Post

• Customer Satisfaction | 30%
• Internal Process Quality | 30%
• Team workers satisfaction | 20%
• Financial Performance For Portfolio | 20%

Requirements

• At least 4-6 years of management experience in marketing agency or related business in Public Relations, Media or Studio Management.
• Ideal candidates must be familiar with all aspects from Team Management, Client Management, Brands Communications, Public Relations, Peer Fellowship and Business Management.

Job Scopes

Client / Account Management

• Develop accurate and informed scopes of work including schedules and budgets, using the correct tools (i.e. Microsoft Project, Excel) and with regard to client and agency needs / expectations.
• Manage contract deliverables, account schedule and budget and ensure account progress from goal and deliverables from conception to completion including change management.
• Have a working knowledge of the workflows for media liaison, associates management tools.
• Guide teams on mitigating risks on projects / account.
• Enforce quality control processes in each project / account.
• Ability to manage Singapore & Malaysia clientele directly or with partner agency.

Communication Management

• Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials / documentation when necessary.
• Demonstrate good judgment in choosing methods of communication that are most effective and efficient (e.g. team meetings, in-person visits, phone calls, email).
• Escalate issues appropriately and professionally at all times; demonstrate good judgment during escalation process.

Internal Team Management

• Collaborate and coach key account associates to ensure client expectations are managed with regard to scope and progress in schedule & budget.
• Align Personal Goals / Values of Individuals and Company.
• Introduction to Public Relation and social media.
• Planning and organising at work and for account / project.
• Research and resource and network building.
• Working with the media and vendor partners.
• Work with extended internal team (Contracted associates, media monitoring agency, photographers, and partners) to ensure client expectations can be met.

People & Corporate Citizenship

• Lead brand ambassador of the company, an exemplary role model for the team.
• Appropriately escalates and seeks direction on conflicts or difficult people situations.
• Strive to be a positive influence on peer group and cross-capability team.

Business Development Participation

• Evaluate and identify key strategic actions/tools kits to develop the team / company.
• Assist in strategic discussion/proposal with new clients (project basis / retainer).
• Through good work and harvest leads for potential business growth.

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⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279