Operations Officer / Executive (Import)

Union Air Freight (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A freight forwarding company in Singapore is seeking an experienced individual to manage cargo operations, including customer inquiries and shipment monitoring. Candidates should have at least 1 year of relevant experience and be proficient in Microsoft Office. This role requires strong teamwork and initiative to ensure efficient handling of shipments and customer communications.

Qualifications

• At least 1 year relevant experience in freight forwarding.
• Proficient in Microsoft Office.
• Team player with good attitude and initiative.

Responsibilities

• Attend calls, emails from other agents on cargo arrival notice.
• Receive pre-alert through email from sales support and overseas agents.
• Monitor shipments including arrival dates and delivery status.
• Transfer and create job information into company system.
• Break-bulk console and direct consignments.

Skills

Freight forwarding experience

Proficient in Microsoft Office

Team player

Initiative

Job description

Responsibilities

• Attend calls, emails from other agents on cargo arrival notice
• Receive pre-alert through email from sales support and overseas agents
• Monitor shipments (arrival date, time, short landed, survey, missing)
• Transfer and create job information into company in-house system
• Break-bulk console and direct consignments
• Co-ordinate with contractor for airlines and agents cargo clearance
• Correspond with overseas offices on general import inquiries
• Attend to customers’ requests for flight info, cargo, and delivery status, permit, invoice, etc
• Attend to POD requested by overseas and local customers
• Respond query from the Singapore Customs, e.g., Compound, Z02, refund etc
• Prepare and issue invoices and billings to close the jobs
• Filing of documents
• Any ad-hoc duties as may be assigned by the company’s management

Qualifications

• At least 1 year relevant experience in freight forwarding
• Proficient in Microsoft Office
• Team player with good attitude and initiative