Operations Officer

COMFORTDELGRO RENT-A-CAR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading car rental company in Singapore is looking for candidates to manage the daily allocation of PHC/taxi vehicles. This role involves processing rental operations to boost revenue, managing incentives for drivers, and participating in system testing. Ideal applicants should possess at least a GCE 'O' Level qualification, have proficiency in MS Office, and demonstrate strong communication skills. A customer service background would be beneficial. Join us to enhance our fleet management operations.

Qualifications

• Minimum GCE 'O' Level qualification.
• Proficiency in MS Office for report preparation.
• Prior experience in customer service or operations.
• Strong verbal and written communication skills.
• Problem-solving mindset.

Responsibilities

• Allocate PHC/taxi vehicles daily to hirers.
• Process rentals to maximize revenue from the fleet.
• Manage driver incentives and rebates.
• Handle enquiries from drivers via emails and calls.
• Participate in User Acceptance Testing of systems.
• Generate reports on vehicle allocation.

Skills

Customer service

Communication skills

Problem solving

Proficiency in MS Office

Education

GCE 'O' Level

Job description

Job Description

• Daily Allocation of PHC/taxi vehicles to hirers, new or existing hirer replacement.
• Ensure daily processing of hiring out of PHC/taxi vehicles with target to increase revenue fleet.
• Manage drivers incentives and rebates payout.
• Furnishing of driver details to authorities for PHC/taxi vehicles summons.
• Propose and participate in User Acceptance Testing of internal Fleet Management System enhancements.
• Generate and prepare reports on scheduling and allocation of vehicles – PHC & taxi.
• Monitor and answer drivers’ enquiries thru DRO emails / calls and attend to walk in drivers queries.
• Any other adhoc duties assigned

Job Requirements

• Minimum GCE ‘O’ Level
• Proficiency in MS Office to prepare reports / presentation slides
• Prior experience in customer service or operations
• Good communication skills (verbal and written)
• Problem solving mindset