Operations Manager (Technology)

TALENTSTAR HR SOLUTION; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR solution provider in Singapore is seeking an Operations Manager to oversee business operations and ensure alignment with head office objectives. The role involves direct management of service teams, operational planning, and enhancing processing efficiency. Ideal candidates should have experience in managing large service teams and be skilled in digital operations platforms. This position offers opportunities for professional growth and a dynamic work environment.

Qualifications

• Experience overseeing business operations and aligning with objectives.
• Ability to manage performance and KPI achievement of teams.
• Skilled in managing operational costs and enhancing efficiency.

Responsibilities

• Oversee business operations, ensuring alignment with company objectives.
• Develop operational plans in cooperation with management.
• Manage the performance and KPI achievement of operations teams.

Skills

Operational involvement in large service teams

Digital routing and operations platforms

IT literacy in ERP and CRM

Education

Qualifications in operations management

Job description

Responsibilities

• Reports directly to the Country Manager, overseeing business operations and ensuring alignment with head office objectives
• Partner with the Country Manager and board to translate corporate strategy into executable operational and commercial plans
• Being directly involved in the day-to-day operations of the company services department
• Propose modifications for the work duties of staff to increase work efficiency, decrease human error and align the work duties with other departments
• Directly manage the performance and KPI achievement of a team of operations team
• Track changes in work processes and periodically update standard operating procedure manuals if needed.
• Drive cross-departmental collaboration and organizational alignment, fostering accountability and communication between customer, service, and operations teams
• Closely lead and manage the operations team for overall operational excellence.
• Manage operational costs, improve conversion rates, and enhance processing efficiency.
• Monitor and analyze operational performance metrics, identifying areas for improvement and implementing strategies to enhance productivity and client satisfaction.
• Align processes, resources-planning and department goals with the company’s overall business strategy
• Implement new reporting, management information systems, enhance/expand systems and processes to better support the operations function.
• Lead implementation of digital transformation, including routing.
• Consolidate and prepare operational and commercial performance reports for monthly and quarterly board submissions
• Serve as key liaison on all ongoing and post-acquisition operational and system integration matters
• Ability to work with the team members and get their hands dirty and operational where need be
• Visit and engage with customers on service related challenges

Qualifications

• Have experience in operational involvement in large service and delivery teams
• Be responsible for the company vehicles and affiliated assets
• Worked on digital routing and operations platforms
• IT literate, also on ERP and CRM
• Qualifications in operations management