Operations Manager (Spanish Restaurant)

CASA BITES PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading Spanish restaurant in Singapore seeks an experienced Operations Manager to oversee daily operations, manage staff, and ensure exceptional guest experiences. The ideal candidate will have over 10 years of experience in restaurant operations, a strong understanding of Spanish cuisine, and excellent leadership skills. This role focuses on financial performance, team leadership, and customer experience.

Qualifications

• Minimum 10 years of experience in stall/cafe/restaurant operations ideally in Spanish or Mediterranean establishments.
• Strong understanding of Spanish cuisine, wine, and culture.
• Exceptional leadership, interpersonal, and problem-solving skills.

Responsibilities

• Oversee daily operations of the restaurant ensuring smooth service and profitability.
• Monitor dining flow and guest feedback to ensure service excellence.
• Recruit, train, and motivate front-of-house and back-of-house staff.

Skills

Leadership

Interpersonal skills

Problem-solving skills

Budget management

Communication skills in English

Understanding of Spanish cuisine

Education

Diploma or degree in Hospitality Management

Job description

Job Title: Operations Manager (Spanish Restaurant)

Location: City Centre
Reports to: Director
Department: Restaurant Operations

Position Overview

If you do not have at least 10 years in stall/cafe/restaurant operations experience, your application will be rejected

The Operations Manager oversees the day-to-day operations of the Spanish restaurant, ensuring smooth service, profitability, and an exceptional guest experience. This role bridges the front and back of house, managing staff, optimizing procedures, and maintaining the authenticity and high standards of Spanish hospitality and cuisine.

Key Responsibilities

Operational Management

• Supervise daily restaurant operations, ensuring efficiency, cleanliness, and compliance with all regulations.
• Maintain smooth coordination between kitchen and service teams.
• Monitor dining flow, reservations, and guest feedback to ensure consistent service excellence.
• Oversee inventory management, procurement, and supplier relationships (especially Spanish ingredient sourcing).
• Develop and implement operational policies and procedures to enhance productivity and guest satisfaction.

Financial Performance

• Prepare and monitor budgets, P&L statements, and financial reports.
• Control costs through effective scheduling, waste reduction, and supplier negotiation.
• Identify revenue growth opportunities through promotions, events, and upselling initiatives.

Team Leadership

• Recruit, train, and motivate front-of-house and back-of-house staff.
• Lead daily briefings and performance evaluations to ensure clear communication and accountability.
• Foster a culture of professionalism, teamwork, and Spanish hospitality ("calidez y pasión").

Customer Experience

• Ensure every guest receives a warm, authentic Spanish dining experience.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Collaborate with the Executive Chef to align service delivery with menu direction and seasonal offerings.

Brand & Marketing Support

• Assist with marketing campaigns, social media promotions, and themed events (e.g., tapas nights, wine pairings, flamenco evenings).
• Support branding consistency across menus, signage, uniforms, and guest touchpoints.
• Build partnerships with local Spanish food and wine suppliers, media, and tourism entities.

Compliance & Safety

• Ensure compliance with food safety, hygiene, and labor regulations.
• Conduct regular health, safety, and service audits.
• Maintain high standards of facility cleanliness and maintenance.

Qualifications & Experience

• Minimum 10 years of experience in stall/cafe/restaurant oeration experience ideally in Spanish, Mediterranean, or fine-dining establishments.
• Strong understanding of Spanish cuisine, wine, and culture.
• Proven ability to manage budgets, operations, and large teams.
• Exceptional leadership, interpersonal, and problem-solving skills.
• Strong communication skills in English, Mandarin or Chinese.
• Diploma or degree in Hospitality Management, Business Administration, or equivalent preferred.

Key Attributes

• Passionate about Spanish gastronomy and culture.
• Detail-oriented, organized, and results-driven.
• Excellent people manager with a hands-on leadership style.
• Calm under pressure and solution-focused.
• Professional, proactive, and guest-centric.