Operations Manager - Service

Hitachi Rail; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global engineering services provider in Singapore is seeking an experienced Operations Manager to lead its new Service Business Unit. The successful candidate will oversee service operations to ensure high-quality delivery, customer satisfaction, and revenue growth. Key responsibilities include developing operations plans, monitoring metrics for improvement, and fostering a culture of teamwork and excellence. Candidates should have over 15 years of experience in the electrification industry and a Bachelor's degree in electrical engineering.

Benefits

Employer-sponsored medical plan

Central Provident Fund (CPF)

Group insurance programs

Leave programs

Qualifications

• 15+ years of experience in Electrification, Power Generation, or Power Transmission & Distribution.
• Knowledge in Transformers and High-Voltage equipment is essential.
• Demonstrated ability in complex project implementation.

Responsibilities

• Develop and execute plans to enhance Service Operations.
• Monitor and analyze service metrics for improvement.
• Oversee financial performance of Service team.
• Foster teamwork and continuous improvement.

Skills

Customer focus

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree in electrical engineering

Job description

Description

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings.

We'reseeking a highly motivated and experienced Operations Manager to lead our newly formed Service Business Unit in Singapore, reporting to the Local Service Unit Manager. The role involves overseeing and optimizing Service Operations to ensure high-quality service delivery and customer satisfaction, while driving growth through expanding our Service population and supporting New Business development. You'll work closely with operations, training networks, workshops, and business processes to streamline service operations and achieve business objectives.

How you’ll make an impact :

You will develop and execute plans to enhance Service Operations, aligning with business objectives through cross-functional collaboration.

You will ensure high-quality service delivery, developing and implementing standards, policies, and procedures.

You will monitor and analyse service metrics, identifying areas for improvement, cost savings, and efficiency gains. Implement corrective actions to enhance service quality.

You will foster a culture of teamwork, continuous improvement, and operational excellence within Service Operations and across the organization.

You will oversee Service team's financial performance, driving revenue growth and achieving financial objectives.Uphold Hitachi Energy's core values of safety, quality, and integrity, promoting a culture of service integrity and capability development.

You will provide operational expertise and support to Sales / Tender team, enhancing sales opportunities through technical input and schedule optimization.

Identify and mitigate risks throughout execution, ensuring timely and effective risk management.

You will develop and maintain strong relationships with key customers and stakeholders, addressing their needs and concerns promptly. Implement customer feedback mechanisms to continuously improve service delivery

Your background

Bachelor’s degree in electrical engineering, or equivalent

15+ years of experience in Electrification, Power Generation, or Power Transmission & Distribution, with knowledge in Transformers and High-Voltage equipment is essential

Strong customer focus and result oriented

Excellent analytical and problem-solving abilities.

Strong communication and interpersonal skills.

Ability to work in a fast-paced, dynamic environment

Complex project implementation record

More about Hitachi Energy :

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience, we offer the following employee benefits.

Employer-sponsored medical plan (inc. dental care and optical).

Central Provident Fund (CPF).

Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance.

Hospitalization Insurance.

Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

We can provide more information during therecruitment process

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