Operations Manager (Salon/F&B)

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is seeking a restaurant and salon operations manager to oversee daily operations. You will manage staff training, ensure customer satisfaction, and maintain regulatory compliance while controlling costs and analyzing sales data. A suitable candidate should have a Bachelor's degree in Hospitality, proven management experience in the Beauty & F&B industry, and strong leadership and communication skills.

Qualifications

• Proven management experience in the Beauty & F&B industry.
• Possess strong knowledge of beauty and F&B industry's legal rules and guidelines.
• Working knowledge of data analysis and performance/operation metrics.

Responsibilities

• Manage day to day restaurants & salons operations, ensuring a positive outlet image.
• Train and coach new and current staff on customer service best practices.
• Control operations cost and identify measures to cut wastage.

Skills

Leadership skills

Communication skills

Financial Management skills

Customer service oriented

Education

Bachelor Degree in Hospitality or Retail Management

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics