Operations Manager (Salon/F&B)

ALL ABOUT O PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore seeks a capable manager to oversee restaurant and salon operations. This role requires a Bachelor’s degree in Hospitality or related fields, strong leadership and financial management skills, and proven experience in the Beauty & F&B industry. Responsibilities include ensuring a positive outlet image, training staff, managing schedules, and responding to customer complaints. The ideal candidate will demonstrate excellent communication skills and compliance with industry regulations.

Qualifications

• Proven management experience in the Beauty & F&B industry.
• Possess strong knowledge of legal rules and guidelines.
• Working knowledge of data analysis and performance metrics.

Responsibilities

• Manage day to day restaurants & salons operations.
• Ensure a positive outlet image.
• Train and coach staff on customer service best practices.
• Organize and supervise shifts.
• Respond to customer complaints promptly.

Skills

Leadership

Communication

Financial Management

Customer Service Orientation

Education

Bachelor Degree in Hospitality, Retail Management or related field

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics