Operations Manager (Location: Jewel)

Certis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading security services organization in Singapore seeks a Jewel Operations Manager (JOM) to oversee day-to-day operations at the Smart Operations Centre (SOC). You will coordinate various functions, respond to alerts, and ensure the efficiency of mall operations. Ideal candidates should possess a diploma or degree, thrive in fast-paced environments, and demonstrate strong problem-solving skills. This role requires excellent communication and the ability to work flexible shifts.

Qualifications

• Must thrive in a fast-paced environment.
• Comfortable performing rotating shifts.
• Strong initiative and resourcefulness required.

Responsibilities

• Oversee day-to-day operations by anchoring SOC and orchestrating command and control.
• Monitor and ensure operators attend to alerts promptly.
• Evaluate incidents and elevate them to relevant departments.
• Coordinate and manage incidents with various functions and service partners.
• Communicate effectively to ensure information is passed on correctly.
• Gather enquiries, establish facts, and prepare reports.
• Use software to diagnose problems and generate reports.
• Document records of matters that occur during the shift.
• Ensure all SOC equipment and systems are in working condition.
• Identify problems and work with colleagues to rectify them.

Skills

Ability to thrive in a fast‑paced environment

Strong problem‑solving skills

Self‑motivated with a commitment to continuous improvement

Excellent team player with high initiative and resourcefulness

Exceptional communication skills across all levels

Comfortable in performing rotating shifts

Education

Diploma or Degree from a recognized institution

Job description

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

The Smart Operations Centre (SOC) is a smart facility that gives an overview of the mall operations. SOC uses the latest technologies to provide an immediate response to functions such as security, facilities management, attractions and concierge matters. The JOM (Jewel Operations Manager) will play a key role in ensuring the efficient operations of the mall. You will be tasked to oversee the day-to-day operations by anchoring SOC and orchestrating command and control with the various functions.

Monitor and ensure our operators attend to alerts promptly - security and non-security - in the SOC.

Evaluate incidents and elevate them to the relevant departments.

Coordinate and manage incidents with our various functions, service partners and service providers.

Communicate effectively with all personnel to ensure information is passed on correctly.

Gather enquiries, establish facts and prepare reports.

Use software to diagnose problems, collect statistics and generate reports.

Document records of matters that occur during the shift for both day and night.

Ensure all SOC equipment and systems are in working condition at all times.

Identify problems and work with colleagues to rectify them to support the service level requirements of the SOC.

Skills & Requirements

• Diploma or Degree from a recognized institution
• Ability to thrive in a fast‑paced environment
• Strong problem‑solving skills
• Self‑motivated with a commitment to continuous improvement
• Excellent team player with high initiative and resourcefulness
• Exceptional communication skills across all levels
• Must be comfortable in performing rotating shifts