Operations Manager – Lifts & Escalators

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading lift and escalator services firm in Singapore seeks a Senior Operations Manager to ensure regulatory compliance, lead technical teams, and manage client relationships. The ideal candidate will have over 7 years of experience in the industry, strong knowledge of BCA regulations, and proven leadership skills. This role offers a dynamic, fast-paced environment with opportunities for professional growth.

Qualifications

• Minimum 7 years of senior operations experience in the lift/escalator industry in Singapore.
• Strong knowledge of BCA regulations and compliance frameworks.
• Proven leadership track record managing technical teams.

Responsibilities

• Ensure compliance with Singapore BCA regulations.
• Lead and mentor service technicians and operational teams.
• Manage budgets and track KPIs for operational performance.

Skills

Regulatory compliance

Leadership

Client relationship management

Problem-solving

Communication

Education

Degree in Mechanical or Electrical Engineering

Job description

Industry: Lift & Escalator Services
Working Hours:
Weekdays: 8:30am – 6:00pm
Alternate Saturdays:9:00am – 12:00pm

Key Responsibilities

1. Regulatory Compliance (BCA Focus)

• Act as the internal expert on Singapore BCA regulations (e.g., BMSM Regulations, PTO protocols, MCP requirements).
• Ensure all service, maintenance, and modernization activities meet statutory safety and quality standards.
• Manage regulatory documentation and liaise with relevant authorities during audits or inquiries.

2. Leadership & Team Management

• Lead, mentor, and develop service technicians, supervisors, and operational teams.
• Build a strong safety culture founded on accountability and continuous improvement.
• Foster effective communication between field, project, and support teams.

3. Operational & Financial Performance

• Oversee dispatching, scheduling, repair planning, and resource allocation.
• Manage budgets, control labour/material costs, and implement process improvements.
• Track KPIs such as response times, equipment uptime, and service quality to drive performance.

4. Client Relationship Management

• Serve as the senior point of escalation for complex service or technical issues.
• Build long-term relationships with key clients through professional communication and reliable service delivery.
• Ensure service standards consistently exceed customer expectations.

Requirements

• Minimum 7 years of senior operations or management experience in the lift/escalator industry in Singapore.
• Strong knowledge of BCA regulations and compliance frameworks (mandatory).
• Proven leadership track record managing technical teams.
• Degree in Mechanical, Electrical Engineering or related fields preferred.
• Strategic, hands‑on leader with strong problem‑solving and communication skills.
• Able to manage multiple priorities in a fast‑paced environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

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Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128