Operations Manager (Japanese Proficiency/Hospitality)

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking an Assistant Operations Manager in Singapore. This role requires overseeing daily operations, building relationships with stakeholders in Japan, and enhancing procedures for service delivery. Candidates must have a bachelor's degree and proficiency in Japanese (min. JLPT N1) with at least 3 years of experience in the travel or hospitality industry. The position offers a dynamic work environment with opportunities for mentorship and process improvement.

Qualifications

• Minimum 3 years experience in travel or hospitality industry.
• Ability to handle customer queries and complaints.
• Experience in budgeting and resource allocation.

Responsibilities

• Oversee daily operations of the centre.
• Build relationships with Consulate officials.
• Conduct quality checks on information.

Skills

Proficiency in Japanese (min. JLPT N1)

Customer service

Process innovation

Education

Bachelor's degree in Business Administration or related field

Job description

We are partnering with a Global MNC hiring for an Assistant Operations Manager. As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.

Responsibilities

• Oversee daily operations of the centre, ensuring smooth and efficient service delivery.
• Build and maintain strong professional relationships with Consulate officials in both Singapore and Japan.
• Conduct regular quality checks to identify and address incorrect or incomplete information.
• Enhance procedures to improve customer satisfaction levels.
• Monitor and manage team performance, driving efficiency, productivity, and achievement of targets.
• Align team efforts with the Team Objective Tracker to ensure consistent progress towards goals.
• Lead process improvement initiatives to boost service quality and operational efficiency.
• Manage the unit's budget, optimising resource allocation and controlling expenses.
• Oversee regular product and process training through structured coaching and development programmes.
• Ensure staff attend HR-scheduled training sessions and complete internal process certifications (OCLs) to maintain compliance.
• Safeguard physical and data security at the Application Centre through strict control measures and compliance with the Corporate Security Policy.
• Drive Value-Added Services (VAS) performance, achieving or surpassing monthly and annual revenue targets.
• Provide ongoing mentorship to develop internal talent and prepare potential successors for leadership roles.
• Collaborate with Administration, HR, Finance, and Japan-based counterparts to ensure cohesive unit operations.

Requirements

• Bachelor's degree in Business Administration, or a related field.
• Preferably 3 years in the travel or hospitality industry.
• Able to handle customer queries and complaints.
• Ability to innovate and enhance procedures and methods to increase productivity.
• As you will need to liaise directly with stakeholders and counterparts based in Japan for all of the following responsibilities, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.