Operations Manager (Japanese Proficiency/Hospitality)

Manpower Staffing Services; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Global MNC is hiring an Assistant Operations Manager in Singapore. The role involves overseeing daily operations, liaising with stakeholders in Japan, and managing team performance. Candidates should possess a Bachelor's in Business Administration and at least 3 years in the travel or hospitality sector, with proficiency in Japanese being essential. The position also emphasizes customer service and process improvement.

Qualifications

• 3 years of experience in the travel or hospitality industry.
• Ability to handle customer queries and complaints.
• Experience in process improvement and budget management.

Responsibilities

• Oversee daily operations and ensure efficient service delivery.
• Build relationships with Consulate officials in Singapore and Japan.
• Conduct quality checks and enhance procedures for customer satisfaction.
• Monitor team performance and manage the unit's budget.
• Provide mentorship to develop internal talent.

Skills

Proficiency in Japanese (min. JLPT N1)

Customer service skills

Innovative thinking

Education

Bachelor's degree in Business Administration or related field

Job description

We are partnering with a Global MNC hiring for an Assistant Operations Manager. As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.

Responsibilities

• Oversee daily operations of the centre, ensuring smooth and efficient service delivery.
• Build and maintain strong professional relationships with Consulate officials in both Singapore and Japan.
• Conduct regular quality checks to identify and address incorrect or incomplete information.
• Enhance procedures to improve customer satisfaction levels.
• Monitor and manage team performance, driving efficiency, productivity, and achievement of targets.
• Align team efforts with the Team Objective Tracker to ensure consistent progress towards goals.
• Lead process improvement initiatives to boost service quality and operational efficiency.
• Manage the unit's budget, optimising resource allocation and controlling expenses.
• Oversee regular product and process training through structured coaching and development programmes.
• Ensure staff attend HR-scheduled training sessions and complete internal process certifications (OCLs) to maintain compliance.
• Safeguard physical and data security at the Application Centre through strict control measures and compliance with the Corporate Security Policy.
• Drive Value-Added Services (VAS) performance, achieving or surpassing monthly and annual revenue targets.
• Provide ongoing mentorship to develop internal talent and prepare potential successors for leadership roles.
• Collaborate with Administration, HR, Finance, and Japan-based counterparts to ensure cohesive unit operations.

Requirements

• Bachelor's degree in Business Administration, or a related field.
• Preferably 3 years in the travel or hospitality industry.
• Able to handle customer queries and complaints.
• Ability to innovate and enhance procedures and methods to increase productivity.
• As you will need to liaise directly with stakeholders and counterparts based in Japan for all of the following responsibilities, proficiency in JAPANESE (min. JLPT N1 or equivalent) is required.