Operations Manager (Homecare)

ECON Healthcare (Asia) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare services company in Singapore seeks a candidate to manage day-to-day operations of homecare services. Responsibilities include developing service plans, ensuring quality care, and leading improvement initiatives. The ideal candidate holds a Bachelor’s degree with at least 6 years of experience in healthcare operations, possesses strong project management skills, and is proficient in Microsoft Office tools. The role requires effective interpersonal skills and the capability to lead a team towards service excellence.

Qualifications

• Minimum 6 years of relevant working experience in healthcare operations.
• Ability to adapt, innovate and lead in a fast-paced environment.
• Meticulous, analytical, and possess strong organizational skills.

Responsibilities

• Develop homecare service plans and achieve performance outcomes.
• Oversee daily homecare operations and ensure quality care.
• Drive continuous improvement initiatives.
• Coordinate with stakeholders for optimal service processes.

Skills

Healthcare operations knowledge

Project management

Organizational skills

Interpersonal skills

Communication skills

Education

Bachelor Degree in related field

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

The jobholder as part of the care service team, you will be effective and efficient as you hold ownership in managing with the day-to-day operations and responsibilities of homecare and other service areas assigned. You are also responsible to enable service team and our care staff by providing a personalised and quality standard of care to clients in accordance with our policies and standards.

Job Responsibilities

• Be responsible for developing and carrying out homecare service plans in conjunction with clinical heads and care team in achieving performance outcomes and targets.

• Provide administrative and operational support to homecare services, oversee daily homecare operations, to ensure smooth operation of homecare services and provide quality of care to clients.

• Establish, maintain and implement appropriate workflow, procedures and controls for operational processes.

• Drive or support continuous improvement initiatives.

• Lead or support projects or initiatives that will bring about improved productivity for organisation, better cost-savings, improved patient experiences

• Work closely with Clinical Heads, Managements and relevant stakeholders in planning of financial budgeting, manpower, service pipeline and regular review of services.

• Coordinate with internal and external stakeholders to bring about optimal service processes in quality improvement initiatives.

• Comply with quality improvement audits and activities - Lead quality improvement projects and initiatives - Identify risks, mitigate and perform service recovery

• Review and/or develop workflow and SOPs for homecare operations

• Any other ad hoc duties and projects within job scope, as assigned by Senior Management

Job Specifications

• Possess a Bachelor Degree in related field

• Minimum 6 years of relevant working experience and knowledge in healthcare operations, project management

• Proficiency in MS Word, Excel, PowerPoint and Outlook

• Understanding on health care system

• Meticulous and analytical, possess good organizational and coordination skills as well as good interpersonal and communication skills

• Demonstrated ability to adapt, innovate and lead in a fast-paced environment

• Capability to lead and build a team to achieve service excellence

• Independent and good-team player