Operations Manager (Homecare)

ECON Healthcare (Asia) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare service provider in Singapore is seeking a skilled individual to manage homecare operations. The ideal candidate will develop service plans, oversee daily operations, and lead quality improvement initiatives. This role requires at least 6 years of experience in healthcare operations, with strong analytical, organizational, and leadership skills. Proficiency in Microsoft Office is essential, as well as the ability to adapt and innovate in a fast-paced environment.

Qualifications

• Minimum 6 years of relevant working experience in healthcare operations and project management.
• Proficiency in Microsoft Office applications.
• Understanding of healthcare systems.

Responsibilities

• Develop and execute homecare service plans.
• Oversee daily homecare operations for quality service.
• Implement workflows and controls for operational processes.
• Support continuous improvement initiatives.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Communication skills

Leadership abilities

Education

Bachelor Degree in related field

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

The jobholder as part of the care service team, you will be effective and efficient as you hold ownership in managing with the day-to‑day operations and responsibilities of homecare and other service areas assigned. You are also responsible to enable service team and our care staff by providing a personalised and quality standard of care to clients in accordance with our policies and standards.

Job Responsibilities

• Be responsible for developing and carrying out homecare service plans in conjunction with clinical heads and care team in achieving performance outcomes and targets.
• Provide administrative and operational support to homecare services, oversee daily homecare operations, to ensure smooth operation of homecare services and provide quality of care to clients.
• Establish, maintain and implement appropriate workflow, procedures and controls for operational processes.
• Drive or support continuous improvement initiatives.
• Lead or support projects or initiatives that will bring about improved productivity for organisation, better cost‑savings, improved patient experiences.
• Work closely with Clinical Heads, Managements and relevant stakeholders in planning of financial budgeting, manpower, service pipeline and regular review of services.
• Coordinate with internal and external stakeholders to bring about optimal service processes in quality improvement initiatives.
• Comply with quality improvement audits and activities – Lead quality improvement projects and initiatives – Identify risks, mitigate and perform service recovery.
• Review and/or develop workflow and SOPs for homecare operations.
• Any other ad hoc duties and projects within job scope, as assigned by Senior Management.

Job Specifications

• Possess a Bachelor Degree in related field.
• Minimum 6 years of relevant working experience and knowledge in healthcare operations, project management.
• Proficiency in MS Word, Excel, PowerPoint and Outlook.
• Understanding on health care system.
• Meticulous and analytical, possess good organizational and coordination skills as well as good interpersonal and communication skills.
• Demonstrated ability to adapt, innovate and lead in a fast‑paced environment.
• Capability to lead and build a team to achieve service excellence.
• Independent and good‑team player.