Operations Manager for an F&B outlet

MAHMUD'S TANDOOR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local hospitality firm in Singapore is seeking a hands-on leader for a key position at their restaurant. The successful candidate will oversee daily operations, manage staff, develop menus, and ensure customer satisfaction. This role requires a strong background in leadership and a passion for hospitality, along with at least 2–3 years of experience in a similar position.

Benefits

5-day Work Week

Employee dining discounts

Medical and Insurance Benefit

Growth Opportunities

Qualifications

• At least 2–3 years in a leadership role.
• Strong understanding of food costing and kitchen workflows.
• Strong communication and coaching skills.

Responsibilities

• Oversee daily operations and ensure SOP adherence.
• Hire, train, and supervise F&B staff.
• Manage budget, sales, and financial performance.
• Build and maintain supplier relationships.
• Ensure health and safety compliance.

Skills

Leadership

Communication

Problem-solving

Budget Management

Coaching

Education

Bachelor’s degree or diploma

Tools

Microsoft Office

Google Workspace

Recipe management tools

Job description

Duties – Mahmud’s Tandoor

This role calls for a hands‑on leader who brings energy, integrity, and a genuine passion for hospitality. You will take pride in leading and developing our team, fostering a culture of teamwork, respect, and excellence that reflects the spirit of Mahmud’s Tandoor. Your focus will be on creating memorable dining experiences for every guest while keeping our team engaged, motivated, and aligned with our shared goals.

You will oversee the overall performance and day‑to‑day operations of the restaurant, problem‑solving on the go, ensuring that quality, service, and efficiency remain at the heart of everything we do. This includes driving both short‑term and long‑term growth, maintaining high operational standards, and ensuring the restaurant meets its financial and strategic objectives.

As part of the leadership team, you will also represent Mahmud’s Tandoor’s values and reputation — whether engaging with partners, guests, or the wider community. You will play a key role in managing relationships with stakeholders, always balancing operational needs with the best interests of our brand and our people.

Responsibilities – Mahmud’s Tandoor

• Daily Operations Management: Working closely with Kitchen Manager and supervisor to oversee all daily activities within the space, including opening and closing procedures, operational set up requirements for the sister brand “the Balcony”. Create/improve systems and processes for an efficient workflow. Ensure SOPs are adhered to.
• Staff Management: Hiring, training, and supervising F&B staff, including scheduling via staffany, performance management, and providing feedback and coaching. Professional development, evaluating performance.
• Menu Development and Implementation: Collaborating with owners to create and implement appealing menus, considering cost, availability, and customer preferences.
• Inventory and Cost Control: Managing food and beverage inventory, minimising waste, and optimising costs while maintaining quality standards.
• Vendor Relationships: Working closely with Kitchen Manager to build and maintaining strong relationships with suppliers to ensure consistent quality and competitive pricing.
• Financial Management: Managing budgets, monitoring sales, and analysing financial data to ensure profitability.
• Business Development: Collaborate with owners to develop and execute business strategies aligned with company goals and market demands.
• Customer Service: Ensuring high levels of customer satisfaction by addressing complaints, resolving issues, and providing excellent service.
• Health and Safety Compliance: Work closely with Kitchen Manager to enforce health and safety regulations in all F&B outlets, including proper food handling and storage.
• Training and Development: Developing and implementing training programs for staff to enhance their skills and knowledge, ensuring service excellence.

Benefits of Joining Mahmud's Tandoor

• 5-day Work Week
• Only one outlet to manage
• Employee dining discounts
• Duty Meals are provided
• Medical and Insurance Benefit
• Growth Opportunities
• Occasional outstation event opportunities

Job Requirements

• Bachelor’s degree or diploma
• At least 2–3 years in a leadership role
• Proficient in Microsoft Office, Google Workspace, and recipe management tools.
• Strong understanding of food costing, kitchen workflows, and quality assurance systems.
• Strong communication, leadership, and coaching skills.