Operations Manager / Facilities Manager (Soft Services - Cleaning)

SUN CITY MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading maintenance company in Singapore is seeking an experienced Operations Manager to lead the soft services division. The ideal candidate will possess advanced Excel skills, a proven track record in client management, and experience in local recruitment for Singapore citizens. Responsibilities include ensuring high service standards and driving operational excellence across all contracts. Immediate application is encouraged for candidates meeting strict non-negotiable requirements.

Qualifications

• Microsoft Advanced Excel Certification or equivalent proven capability.
• Proven experience in Client Relationship Management (CRM).
• Ownership of the entire local recruitment cycle for Singapore Citizens/PRs.

Responsibilities

• Drive operational excellence across all contracts.
• Lead and manage supervisors and frontline staff.
• Implement cost-optimization initiatives.

Skills

Financial Autonomy (Advanced Excel)

Client Management

Local Recruitment Solutions

Tools

Microsoft Advanced Excel

Job description

We are hiring an Operations Manager to lead our soft services division. This role requires immediate, demonstrated competence in three non-negotiable areas. If you lack these capabilities, do not apply.

Non-Negotiable Requirements

1. Financial & Administrative Autonomy (Advanced Excel)

• Required: Microsoft Advanced Excel Certification or equivalent proven capability.
• Must: Independently manage site budgets, cost analysis, and produce all required internal financial reports. Your system competence must support full autonomy over site performance data.

2. Client Management & Commercial Safeguarding

• Required: Documented track record in effective Client Relationship Management (CRM).
• Must: Produce and present all necessary client‑facing and billing reports to ensure zero obstruction to monthly invoicing. You must possess deep contractual knowledge to actively protect against scope creep.

3. End-to-End Local Recruitment Solutions

• Required: Direct ownership of the entire recruitment cycle for Singapore Citizens/PRs—from candidate search and sourcing to successful employment on-site.
• Must: Solve all local manpower challenges and reliably ensure full, high-quality staffing for all sites.

Key Responsibilities

• Drive operational excellence and ensure high service standards across all soft services contracts.
• Lead, mentor, and manage supervisors and frontline staff.
• Implement efficiency improvements and cost‑optimization initiatives.

To Apply: Submit your CV, focusing on specific evidence of meeting the three non‑negotiable requirements listed above.