Operations Manager (ecommerce)

Strapsicle; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing e-reader accessories brand based in Singapore is looking for a mid-senior level operations manager to oversee supply chain activities for over 150 SKUs. The ideal candidate will have at least 3 years of experience managing operations for a product brand, coordinating shipments, and optimizing processes. Join a rapidly scaling business and play a key role in its operations success.

Benefits

Opportunity to create operations success

Join a rapidly scaling business

Qualifications

• Minimum 3 years owning operations for a physical product brand with 100+ SKUs.
• Proven experience shipping from multiple factories in Asia to international warehouses.
• Hands-on with inventory/ERP systems.

Responsibilities

• Plan supply for 150+ SKUs and set reorder points.
• Coordinate production across three factories.
• Manage shipments from factories to multiple warehouses.

Skills

Operations management

Supply chain coordination

Data-driven decision making

SOP development

Amazon Seller Central

Freight management

Tools

Shopify

Inventory Planner

Job description

About Strapsicle

We’re a small but mighty Australian brand, born from a simple solution to a genuine problem. In just three years we’ve gone on to become a global success story – and we’re just getting started. Our mission is to make reading more enjoyable and accessible for all, creating fashionable and functional e-reader accessories that bring comfort, style, and joy to every page. We’re driven by purpose, not just profit and we want someone who’s inspired by the mission; someone who would love to build something meaningful and believes in where we’re going.

The Role

You Will Be Responsible For

• Plan supply for 150+ SKUs, set reorder points, and align buy plans with marketing, seasonality, and promotions.
• Coordinate production across three factories, including POs, samples, barcodes, carton specs, labeling, and QC sign‑off.
• Manage shipments from factories to multiple warehouses and Amazon sites, including FBA and FBM. Handle shipment creation, cartonization, booking, and delivery appointments.
• Oversee 3PL providers across countries. Track SLAs, receiving times, pick accuracy, and delivery performance.
• Manage freight door‑to‑door. Compare sea, air, express, and hybrid options while optimizing for speed and cost. Handle all documentation, customs, and duties.
• Maintain clean SKU data, ensuring accuracy across Shopify, Amazon, Inventory Planner, and 3PL systems.
• Ensure Amazon readiness by maintaining FNSKU labels, carton prep standards, hazmat checks, and IPI health.
• Create and improve SOPs, dashboards, and weekly reports that highlight stock health, landed costs, and operational performance.
• Collaborate with Marketing on demand planning, with Finance on landed costs and margins, and with Customer Service on replacements and returns.
• Continuously improve lead times, costs, and service levels through process optimization.
• Oversee all wholesale distribution, providing backend support, processing orders on time and maintaining stock levels.

Ideal Profile

• Minimum 3 years owning operations for a physical product brand with 100+ SKUs and multi‑site warehousing.
• Proven experience shipping from multiple factories in Asia to international warehouses and Amazon FBA.
• Hands‑on with Shopify, Amazon Seller Central, and an inventory/ERP system (e.g., Inventory Planner, Cin7, Dear, NetSuite, Skubana).
• Direct management of 3PLs, freight forwarders, and Amazon shipment plans.
• Data‑driven approach using metrics such as OTIF, fill rate, weeks of cover, stock turns, IPI, and landed costs.
• Skilled at building SOPs, automations, and systems others can follow.
• Clear communicator, calm under pressure, and decisive in a fast‑moving environment.

What's on Offer?

• Join a rapidly scaling business and create Operations success.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Technology, Information and Internet