Operations Manager, Certis Integrated Operations Centre

Certis; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading security services organization in Singapore is seeking an Operations Manager to ensure smooth operations at Changi Airport's command center. This role involves managing teams, overseeing security operations, and collaborating with various stakeholders. Ideal candidates will possess a diploma or degree, demonstrate exceptional problem-solving and leadership skills, and be comfortable with a rotating shift schedule. Competitive remuneration and opportunities for professional development await.

Benefits

Competitive remuneration package

Performance-based incentives

Medical insurance and dental allowance

Community volunteering opportunities

Commitment to ongoing development

Qualifications

• Candidates from SAF or SPF are encouraged to apply.
• Must be comfortable in performing rotating shifts.

Responsibilities

• Manage and provide effective leadership to the operations team.
• Direct and coordinate activities in the operations center.
• Act as focal point for security incidents.
• Train and supervise operations team.
• Contribute to organizational planning and strategy.

Skills

Leadership

Problem-solving

Communication

Teamwork

Self-motivated

Resourcefulness

Adaptability to fast-paced environment

Education

Diploma or Degree from a recognized institution

Job description

Operations Manager, Certis Integrated Operations Centre

Location: Singapore

Business Unit: Certis CISCO Aviation Security Pte Ltd

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

CIAC is the 24hrs/7days command centre for Certis Aviation Security Operations in Changi Airport. It is thus important to have the Duty Operations Manager in CIAC to ensure the smooth running of operations on the ground.

Responsibilities

• Manage and provide effective leadership to the operations team
• Direct and coordinate the overall activities in the operations center; planning, deployment, and tracking of security operations
• Act as focal point for any incidents involving security; to prepare reports, take follow-up action and inform the management team
• Provide additional operational support to the management team as required
• Train and supervise operations team and ensure that they adhere to established procedures and SOP
• Seek continuous improvement in operation and admin processes
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Build winning relationships with clients, regulators and other stakeholders

Skills & Experience

• Diploma or Degree from a recognized institution
• Candidates who are Commissioned Officers from SAF or Senior Officers from SPF are encouraged to apply
• Ability to thrive in a fast-paced environment
• Strong problem‑solving skills
• Self‑motivated with a commitment to continuous improvement
• Excellent team player with high initiative and resourcefulness
• Exceptional communication skills across all levels
• Must be comfortable in performing rotating shifts

Recognition & Reward

What you can expect from us:

• Work on projects for world‑class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on‑the‑job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance‑based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high‑performing workforce.