Operations Manager (Ambulance Service, Experienced Paramedic)

Emergencies First Aid and Rescue Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A private ambulance service company in Singapore is seeking an experienced Operations Manager to lead daily operations. The role requires overseeing field deployment of medics, managing a team, and ensuring compliance with safety and regulatory standards. The ideal candidate has 3–7 years in emergency response operations, strong leadership abilities, and a good understanding of health regulations. Competitive salary and professional growth opportunities are offered.

Benefits

Competitive salary and benefits

Opportunity for professional growth

Qualifications

• Minimum 3–7 years of experience in operations within ambulance, emergency response, or healthcare environments.
• Experience managing teams in high-pressure or time-critical operations.
• Good understanding of regulatory and safety requirements for medical transport or pre-hospital care is a plus.

Responsibilities

• Lead and manage day-to-day ambulance operations, including manpower scheduling and dispatching.
• Supervise a team of medics, paramedics, and operations staff.
• Ensure compliance with medical, safety, and regulatory standards.

Skills

Leadership

Communication

Problem-solving

Job description

Company: Emergencies First Aid & Rescue Pte Ltd
Location: Redhill, Singapore
Employment Type: Full-time
Industry: Medical / Emergency Response / Private Ambulance Services

About the Role

We are looking for a hands‑on and experienced Operations Manager to lead and manage the daily operations of our private ambulance service. You will oversee field deployment of medics and paramedics, ensuring efficient response, operational excellence, and high standards of patient care.

You will play a key role in resource planning, performance monitoring, and ensuring compliance with operational and regulatory requirements.

Key Responsibilities

• Lead and manage day‑to‑day ambulance operations, including manpower scheduling, dispatching, and on‑ground coordination

• Oversee fleet readiness, medical equipment, safety and operational logistics

• Supervise a team of medics, paramedics, and operations staff; provide coaching, mentoring, and performance reviews

• Ensure all activities comply with medical, safety and regulatory standards, including company operational protocols.

• Monitor operational KPIs (response time, case completion, incident reporting) and implement process improvements

• Liaise with clients, event organisers, hospitals, and other stakeholders to ensure smooth service delivery

• Drive operational readiness for tenders, events, and contract renewals

• Collaborate with management on budgeting, cost control, and resource optimization

• Be on standby for urgent operational matters or incidents requiring escalation

Who We’re Looking For

Qualifications & Experience

• Minimum 3–7 years of experience in operations within ambulance, emergency response, or healthcare environments

• Experience managing teams in high‑pressure or time‑critical operations

• Strong leadership, communication, and problem‑solving skills

• Good understanding of regulatory and safety requirements for medical transport or pre‑hospital care is a plus

Core Competencies

• Team leadership and people management

• Operational and resource planning

• Risk and compliance management

• Analytical and process improvement mindset

• Clear communicator with strong coordination abilities

What We Offer

• Competitive salary and benefits, commensurate with experience

• Opportunity to lead a growing, mission‑driven operations team

• Exposure to a wide range of medical and event operations

• Professional growth through leadership and technical training

How to Apply

Please send your CV through the portal for applications processing.

Only shortlisted candidates will be notified.