OPERATIONS MANAGER

GOLDEN CAFE FOOD PLACE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and beverage establishment in Singapore is seeking an experienced Operations Manager to oversee daily operations and ensure service quality across multiple outlets. Key responsibilities include managing staff rosters, monitoring KPIs, and ensuring compliance with regulatory requirements. Candidates should possess strong leadership skills, relevant industry experience, and proficiency in Microsoft Excel. This role requires working long hours, weekends, and public holidays as needed.

Qualifications

• At least 5 years of relevant working experience as an Operations Manager in the F&B industry.
• Proven track record in managing multiple outlets and driving operational success.
• Demonstrated ability in staff roster management, ensuring optimal manpower allocation.

Responsibilities

• Oversee daily operations across multiple outlets ensuring efficiency and service quality.
• Plan and manage effective staff rosters balancing optimization and operational needs.
• Monitor KPIs and conduct regular outlet audits for continuous improvement.

Skills

Operations Management

Staff Roster Management

Leadership

Communication

Decision-Making

Microsoft Excel

Bilingual (English and Chinese)

Tools

POS Systems

HRIS Systems (Infotech)

Job description

Key Responsibilities

• Oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.


• Plan and manage effective staff rosters for multiple outlets, balancing manpower optimization and operational needs.


• Maintain team discipline, provide clear guidance, and uphold performance standards.


• Act as a firm yet fair leader who makes tough decisions when necessary and confidently says "No" when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.


• Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.


• Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.


• Ensure adherence to all regulatory requirements including food safety, hygiene and manpower policies.


• Support hiring, training and development of frontline staff.


• Prepare and analyse operational reports using Excel and other MS Office tools.


• Champion the use of digital systems including POS and HRIS platforms (experience with Infotech is a plus).


• Willingness to work long hours, weekends, and public holidays when business requires.

Tenant Acquisition (Secondary Scope)

• Source and engage potential tenants for available F&B spaces.


• Work with internal teams on tenancy agreements, space planning, and concept fit.


• Ensure tenant mix complements brand vision and supports commercial success.

Requirements

• At least 5 years of relevant working experience as an Operations Manager in the F&B industry.


• A proven track record in managing multiple outlets and driving operational success.


• Demonstrated ability in staff roster management, ensuring optimal manpower allocation and cost control.


• Strong leadership, communication and decision‑making skills.


• Firm yet approachable, able to enforce standards while maintaining a collaborative team environment.


• Proficient in Microsoft Excel, e‑mail and other MS Office applications; IT‑savvy and adaptable to new systems.


• Familiar with HRIS systems (Infotech experience is a plus).


• Bilingual in English and Chinese, to effectively communicate with Chinese‑speaking employees.


• Willing to work long hours, weekends, and public holidays as required.


• Self‑motivated and results‑driven, able to work independently with minimal supervision.


• A team player with the ability to collaborate with various departments.


• Strong network for talent acquisition and capable of identifying and engaging potential tenants.