Operations Manager

PLAIN VANILLA BAKERY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bakery chain in Singapore is seeking an Operations Manager to oversee daily operations across all stores. This role requires 5–8 years of culinary experience, proficiency in English and Mandarin, and strong leadership skills. The ideal candidate will lead new store openings and ensure operational excellence in a dynamic environment. This position offers a unique opportunity to shape culinary practices and drive innovation in the team.

Qualifications

• 5–8 years of culinary experience, including 2–3 years in leadership within F&B.
• Proven experience in menu development and new product launches.
• Familiarity with AI tools and data-driven menu analysis.

Responsibilities

• Oversee daily FOH operations across all stores.
• Provide operational support and guidance to Business Managers.
• Lead project management for new store openings.

Skills

Strong communication skills

Leadership skills

Proficient in English and Mandarin

Attention to detail

Creative vision

Education

Bachelor’s degree or diploma in Culinary Arts, Food Science

Tools

Microsoft Office

Google Workspace

Recipe management tools

Job description

Job Title: Operations Manager
Reports To: Head of Operations / CEO (when HoO absent)

Role Overview

The Operation Manager is responsible for overseeing day‑to‑day FOH operations across all stores, ensuring that strategic plans are implemented effectively on the ground. This role acts as the key bridge between strategy and execution, ensuring smooth coordination of people, process, and performance outcomes.

Key Responsibilities

Store Operations & Performance

• Oversee daily FOH operations across all stores, ensuring consistent service and operational standards.
• Host 1:1 sessions with Business Managers and support weekly sales reviews and target planning for each store.
• Consolidate and prepare reports on sales, costs, and product performance for management review.
• Monitor and track store scorecards to evaluate performance, using results as the basis for promotions, bonuses, and salary adjustments.
• Enforce FOH SOPs by conducting regular audits and organizing refresher training sessions where needed.

Leadership & People Development

• Provide guidance and daily operational support to Business Managers and Operations Partners.
• Deliver training programs for Business Managers and Operations Partner candidates.
• Arrange and conduct training assessments to ensure capability‑building and achievement of team development targets.
• Lead FOH hiring processes, including interviews, onboarding, and follow‑up on integration.

Project Management & Growth

• Lead project management for new store openings, from planning to execution.
• Manage supplier relationships and oversee retail/store supply forecasting to ensure availability and cost efficiency.
• Drive vertical development initiatives and operational optimization projects.

Technical & Operational Support

• Oversee technology and POS system setup for new and existing stores.
• Provide first‑level technical and systems support to store teams.
• Coordinate with HR, Branding, and Finance teams to ensure effective communication and timely resolution of cross‑functional tasks, including invoice submission and discrepancy resolution.
• Act as the first point of contact to resolve any store emergencies, ensuring timely solutions and minimal disruption to operations.
• Coordinate cross‑store resources to ensure both operational efficiency and consistent service quality.

Job Requirements

• Bachelor’s degree or diploma in Culinary Arts, Food Science, or a related field.
• 5–8 years of culinary experience, including at least 2–3 years in a leadership or R&D capacity within F&B or hospitality.
• Proven experience in menu development, recipe standardization, and new product launches.
  Strong understanding of food costing, kitchen workflows, and quality assurance systems.
• Excellent palate, creative vision, and attention to detail in taste, presentation, and brand alignment.
• Proficient in English and Mandarin to communicate effectively with diverse teams.
• Strong communication, leadership, and coaching skills.
• Proficient in Microsoft Office, Google Workspace, and recipe management tools.
• Familiarity with AI tools, data‑driven menu analysis, and digital documentation systems.
• Passionate about innovation, sustainability, and continuous improvement in culinary practices.