Operations Manager

National University of Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading academic institution in Singapore is seeking an Operations Manager to drive day-to-day operations, manage stakeholders, and execute events. The ideal candidate has a Bachelor's degree in Business Administration or a related field and 5-8 years of operations experience. Strong communication and analytical skills are essential. This is a 2-year contract position based at Kent Ridge Campus.

Qualifications

• 5-8 years in operations or program management roles.
• Experience in complex stakeholder environments.
• Proven ability to design and run operational cadences and budgets.

Responsibilities

• Drive day-to-day operations for the Vice-President and team.
• Plan and execute events like symposiums and workshops.
• Produce clear documentation and stakeholder summaries.

Skills

Operations management

Project management

Stakeholder management

Analytical skills

Clear communication

Education

Bachelor's degree in Business Administration or related field

Advanced degree

Job description

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job Description

Overview

Drive day-to-day operations and enable timely, well-informed decisions for the Vice-President (Innovation and Enterprise) and team. Own meeting cadence, process design, budget consolidation, event delivery, and stakeholder coordination to ensure execution is on time and on budget.

Key Responsibilities

1. Meeting operations

• Set agendas, prepare concise pre-reads, confirm participants, and capture decisions and action items.
• Track follow-ups to closure and publish summaries within 24-48 hours.

2. Operating rhythm and process design

• Establish and run stand-ups, monthly OKR reviews, and quarterly strategy reviews.
• Simplify workflows, remove bottlenecks, and standardize repeatable processes for new initiatives.

3. Budget and performance management

• Consolidate inputs across units; challenge assumptions and highlight variances and risks.
• Maintain dashboards showing status, risks, and next steps; support reforecasting and trade-off decisions.

4. Event delivery

• Plan and execute end-to-end for symposiums, workshops, and launches (run-of-show, vendor management, logistics, stakeholder updates).
• Track and report event metrics: attendance, satisfaction, budget adherence, and lessons learned.

5. Communications and documentation

• Produce clear admin briefs, trip packs, stakeholder summaries, and executive updates.
• Handle sensitive information with discretion; ensure timely, accurate communication.

6. Stakeholder and dependency management

• Map dependencies, set expectations, and build consensus across faculty, administrators, and external partners.
• Negotiate trade-offs when priorities conflict; manage contingencies to keep delivery on track.

7. Tools and knowledge management

• Configure collaboration tools, trackers, and dashboards to fit team needs.
• Maintain a single source of truth for documents, decisions, and trackers.

First 90 Days

• Implement a weekly operating rhythm and publish a calendar of ceremonies (stand-ups, reviews).
• Launch OKR and budget consolidation with owners, timelines, and dashboards.
• Deliver one high-impact event end-to-end, with a post-event report.
• Stand up a structured repository for documents, decisions, and trackers.
• Build credibility as the point person for alignment and issue resolution.

Qualifications

• Bachelor's degree in Business Administration, Operations, Project Management, or related field; advanced degree is a plus.
• 5-8 years in operations, program management, or similar roles; experience in complex stakeholder environments.
• Proven ability to design and run operational cadences, budgets, and dashboards.
• Strong execution skills: planning, prioritisation, follow-through.
• Clear, candid communication; calm under pressure.
• Skilled in stakeholder management and consensus-building.
• Analytical capability to translate data into decisions; adaptable and continuous improvement mindset.

Success Metrics

• Meetings produce decisions and documented actions; >90% actions closed on time.
• OKR and budget dashboards updated on schedule; risks flagged early with mitigation plans.
• Events delivered on time and within budget; satisfaction targets met.
• Reduced escalations, faster decision cycles, and smoother quarterly reviews.
• Stakeholders report improved clarity, alignment, and confidence during peak cycles.

Please be informed that only shortlisted candidates will be notified.

More Information

Job Type: 2-year Contract

Location: Kent Ridge Campus

Organization: NUS Enterprise

Department: Ecosystem Development

Job requisition ID: 30920