Operations Manager

SINGAPORE HEART, STROKE AND CANCER CENTRE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading healthcare facility in Singapore is seeking an experienced healthcare operations leader to manage day-to-day operations and enhance service excellence. This role involves overseeing clinic functions, ensuring compliance with regulations, and leading a dynamic team in a fast-paced environment. Ideal candidates will have extensive experience in healthcare operations and a passion for patient care.

Qualifications

• Minimum 8–10 years of experience in healthcare operations including at least 3 years in a leadership role.
• Strong knowledge of private healthcare systems and regulations.
• Proven ability to manage cross-functional teams.

Responsibilities

• Oversee daily operations across all departments.
• Support senior leadership in business expansion and service launches.
• Ensure adherence to healthcare regulations and internal SOPs.
• Lead, coach, and manage a team of junior operations staff.
• Work closely with the Patient Experience team.

Skills

Healthcare operations expertise

Team leadership

Problem-solving

Communication skills

Analytical skills

Organizational skills

Education

Bachelor’s degree in Healthcare Management or Business Administration

Job description

Job Overview

We are looking for a dynamic and experienced healthcare operations leader to oversee and drive the day-to‑day management, strategic initiatives, and service excellence of our medical facility. This role is ideal for someone who thrives in a fast‑paced, multi‑disciplinary environment and is passionate about operational excellence, patient care, and team leadership. You will be responsible for ensuring smooth clinic operations across departments, spearheading process improvements, ensuring compliance with healthcare regulations, and enhancing the overall patient experience. If you are a hands‑on leader with a strong background in private healthcare and a proven track record of managing teams and driving operational performance, we invite you to join our team.

Key Responsibilities

Operational Management

• Oversee daily operations across all departments, including front desk, nursing, specialist clinics, diagnostics, and support services.
• Ensure optimal staffing, scheduling, and resource allocation to maintain high service standards.
• Monitor patient flow, clinic turnaround times, and capacity utilization.
• Troubleshoot and resolve operational bottlenecks and service issues swiftly.

Strategic Planning & Execution

• Support senior leadership in planning and executing business expansion, service launches, and workflow enhancements.
• Lead cross‑functional projects to streamline processes and improve operational KPIs.
• Implement technology solutions and automation tools to elevate operational performance.

Quality & Compliance

• Ensure adherence to all healthcare regulations, licensing requirements, and internal SOPs.
• Champion a culture of safety, cleanliness, and professionalism.
• Liaise with MOH, HCSA regulators, and external auditors for inspections and compliance matters.

Team Leadership & Development

• Lead, coach, and manage a team of junior operations staff and clinic executives.
• Drive performance reviews, training, and continuous development programs.
• Foster a high‑morale, collaborative, and patient‑first team culture.

Customer Experience

• Work closely with the Patient Experience team to deliver premium service.
• Handle escalated patient concerns with empathy, professionalism, and tact.
• Monitor feedback channels and drive service recovery initiatives when necessary.

Requirements

• Bachelor’s degree in Healthcare Management, Business Administration, or related field.
• Minimum 8–10 years of relevant experience in healthcare operations, including at least 3 years in a leadership role.
• Strong knowledge of private healthcare systems, regulations (e.g., HCSA), and clinic management.
• Proven ability to manage cross‑functional teams and multi‑disciplinary environments.
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication, leadership, and interpersonal skills.
• High attention to detail with the ability to handle complex and fast‑paced situations.