Operations Manager

PINNACLE CREDIT SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services provider in Singapore is seeking a candidate for management and project operations. Responsibilities include collection management, client relationship maintenance, and implementing service improvements. The ideal candidate will have at least 3-4 years of relevant experience and strong communication skills. Competitive benefits including medical coverage and various types of leave are offered.

Benefits

Annual Leave

Medical coverage

Incentive for staff referral

Qualifications

• Minimum 3 to 4 years of relevant experience.
• Meticulous and able to perform well under pressure.
• Strong communication skills, both verbal and written.

Responsibilities

• Manage collection and project operations.
• Implement service strategies and improvements.
• Maintain client relationships and advocate for services.

Skills

Good communication skills

Presentation skills

Interpersonal skills

Ability to work under pressure

Education

Degree in any discipline or relevant experience

Job description

Responsibilities

• Collection management, operation and project management
• Implement service strategies and service improvement
• Conduct performance review including ensuring adherence to the Service Level Agreement
• Team building and management
• Maintain strong and cordial relationship with all clients
• Customer sales and services advocacy
• Familiar with MAS Guidelines on Outsourcing (OSPAR)
• System implementation, integration and management
• Any other ad hoc duties/projects assigned

Requirements

• Candidate should possess at least a Degree in any discipline or relevant experience
• Good communication skills, both verbal and written
• Good presentation skills
• Meticulous and with good interpersonal skills
• Able to perform well under pressure and tight deadlines with minimum supervision
• Minimum 3 to 4 years of relevant experience

Working hours

• 9.00am to 7.00pm (Monday to Thursday)
• Friday: 9.00am to 6.00pm
• 5-day work week
• Office hours

Salary and Benefits

• Annual Leave/ Birthday Leave/ Childcare Leave/ Maternity Leave/Paternity Leave
• Medical coverage provided
• 5 working days (Monday to Friday)
• Incentive for staff referral