Operations Manager

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Clinic Operations Manager to oversee and optimize clinic services. This role includes managing staff, coordinating schedules, and ensuring high quality patient service. Ideal candidates should have a Bachelor's degree in a relevant field and 3-5 years of experience in clinic operations. Leadership and strong organizational skills are essential.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• 3-5 years of experience in clinic operations.
• Experience in staff scheduling and operations management.

Responsibilities

• Oversee scheduling and resource coordination for clinic services.
• Lead and supervise daily operations of the clinic.
• Manage staff recruitment, training and performance evaluation.
• Identify and address operational bottlenecks.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Leadership

Education

Bachelor’s degree in Healthcare Administration or Business Administration

Tools

Clinic management software

Electronic health record systems

Job description

To oversee and optimise the day-to-day operations of the clinic services under Ma Kuang Group (including physician consultations, TCM/massage therapy, clinic assistant activities) so as to ensure smooth scheduling, efficient resource utilisation, high quality patient service, staff satisfaction, regulatory compliance, and alignment with the company’s strategic objectives.

Key Responsibilities

1. Scheduling & Resource Coordination

• Arrange and maintain the appointment schedules for physicians in the clinic: ensure optimal utilisation of physician time, minimise idle time, match physician availability with patient demand, coordinate leave/cover.

• Oversee the scheduling and roster of massage therapists and clinic assistants.

2. Clinic Operations Management

• Lead and supervise the daily operations of the clinic.

• Develop, implement and monitor standard operating procedures (SOPs) for clinic operations (drawing from healthcare/insurance/government best practices).

• Oversee the facility and equipment readiness (therapy rooms, physician consultation rooms, massage rooms), ensure maintenance, cleanliness, safety.

3. Staff Management & Development

• Lead, motivate and manage the team of massage therapists, clinic assistants and administrative support staff: recruit (in liaison with HR), onboard, train, evaluate performance, coach and develop.

• Foster a positive, service-oriented culture with high staff engagement, clear communication, and continuous improvement.

4. Performance Monitoring, Quality & Improvement

• Identify operational bottlenecks or issues and lead improvement initiatives to address them.

• Manage patient feedback/complaints escalation, work with the team to implement corrective actions and service recovery.

• Ensure adherence to relevant health care standards, regulatory/compliance requirements.

Key Requirements / Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (or equivalent).

• Minimum 3-5 years (or more depending on seniority) experience in clinic operations, preferably in dental, western medicine clinic, insurance-platform or government healthcare setting. (From e.g., polyclinic, government healthcare group).

• Proven experience in staff scheduling/rostering, resource planning, operations management in a healthcare/clinic setting.

• Strong organisational, analytical and problem-solving skills; ability to work under pressure and manage multiple priorities (e.g., scheduling conflicts, staffing shortages).

• Good interpersonal and communication skills; ability to liaise with clinical staff (physicians, therapists), administrative staff, and external partners.

• Familiarity with clinic management software/scheduling systems, electronic health/medical record systems (desirable).

• Strong focus on service quality and patient experience; understanding of regulatory compliance in healthcare.

• Leadership mindset: able to lead and motivate a team, drive continuous improvement.