Operations Manager

SNR (S) TRADING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is seeking a manager responsible for achieving customer satisfaction and sales targets. The role involves overseeing compliance with operational standards, analyzing market trends, and developing strategies to optimize performance. The ideal candidate will provide coaching to the team and manage inventory effectively. This position requires a proactive approach to drive sales and enhance customer experience.

Responsibilities

• Achieve customer satisfaction, sales, and profit targets.
• Ensure compliance with SOP and personnel policies.
• Formulate strategy and establish a business plan.
• Analyze market trends to stay ahead of competition.
• Execute merchandising and corporate strategies effectively.
• Manage inventory levels without affecting product availability.
• Provide coaching to develop a high-performance team.
• Perform any other assigned duties.

Job description

• Responsible for achieving customer satisfaction, sales and profit target for the store.
• Responsible for the strict compliance of all established SOP and personnel policies by all divisions by conducting routine supervision and follow through.
• Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage.
• Involve in the analysis and forecast of market trend to assist store to stay ahead of competition.
• Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness.
• Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales.
• Provide coaching and support to the team to develop a high performance team.
• Any other adhoc duties as per assigned