OPERATIONS MANAGER

Golden Cafe Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B group in Singapore seeks an experienced Operations Manager to oversee daily operations across multiple outlets. The ideal candidate will have at least 5 years of relevant experience in hawker or food-court operations, strong roster planning abilities, and the capacity to drive continuous improvement while maintaining service and hygiene standards. Bilingual in English and Mandarin is required. This role also involves working closely with HR, Marketing, and Finance to align operational goals.

Qualifications

• Minimum 5 years’ experience in F&B operations management, preferably within hawker or food-court settings.
• Strong in roster planning, people management and operational improvement.
• Bilingual in English and Mandarin to communicate with diverse workforce.

Responsibilities

• Oversee daily outlet operations, ensuring adherence to SOPs.
• Plan and manage rosters effectively across multiple outlets.
• Drive continuous improvement and strengthen workplace culture.

Skills

Roster planning

People management

Operational improvement

Digital tools

Bilingual English and Mandarin

Tools

Microsoft Office

Job description

We are seeking a hands-on and results-driven Operations Manager to oversee daily operations across multiple F&B outlets in Singapore. The ideal candidate must have relevant experience in hawker or food-court operations, is strong in roster planning and is not afraid to face challenges while improving efficiency, compliance and workplace culture.

You will ensure smooth outlet operations, uphold service and hygiene standards and work closely with HR, Marketing, and Finance to align operational goals. The role also involves supporting tenant and business development activities to maintain an optimal outlet mix and sustainable commercial growth.

Key Responsibilities

• Oversee daily outlet operations, ensuring adherence to SOPs, Company policies, and fair employment practices in line with TAFEP guidelines.
• Plan and manage rosters effectively across multiple outlets.
• Lead and motivate teams, maintaining discipline, fairness and teamwork.
• Drive continuous improvement and strengthen workplace culture.
• Ensure compliance with food safety, hygiene, manpower, and employment regulations.
• Support recruitment, training, and staff performance management.
• Champion digital tools including POS and HRIS (Infotech experience is a plus).
• Assist in identifying suitable tenants or concepts, liaising with internal teams on agreements and space allocation.

Requirements

· Minimum 5 years’ experience in F&B operations management, preferably within hawker or food-court settings.

· Strong in roster planning, people management and operational improvement.

· Bilingual in English and Mandarin to communicate effectively with a diverse workforce including English- and Chinese-speaking employees.

· Proficient in Microsoft Office; adaptable to new digital systems.

· Willing to work weekends and public holidays as required.

· The Company may also consider applicants for other suitable roles if a better fit is identified.