OPERATIONS MANAGER

RK EAGLE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A hospitality management company in Singapore is seeking an Operations Manager to develop and implement policies, manage daily operations, and ensure compliance with legal regulations. The ideal candidate will enhance customer service quality and optimize workflows while fostering a productive work environment.

Responsibilities

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Uphold health and safety guidelines and enforce compliance.
• Monitor employee and team performance, offering coaching, training, and feedback for improvement.
• Enhance customer service quality and satisfaction.
• Optimize workflows and processes for efficiency and cost-effectiveness.
• Monitor manufacturing processes to ensure high-quality products.
• Oversee staffing plans, recruitment, and training.
• Report on operational efficiency and quality standards.
• Foster innovation and productivity through effective communication.

Job description

• Develop and implement operational policies and procedures for efficient operations.
• Enhance systems, processes, and best practices.
• Manage day-to-day operations, overseeing the operations team and department.
• Ensure organizational processes comply with legal regulations and standards.
• Uphold health and safety guidelines and enforce compliance.
• Monitors employee and team performance, offering coaching, training, and feedback for improvement
• Enhance customer service quality and satisfaction.
• Optimize workflows and processes for efficiency and cost-effectiveness.
• Monitor manufacturing processes to ensure high-quality products.
• Oversee staffing plans, recruitment, and training.
• Report on operational efficiency and quality standards.
• Foster innovation and productivity through effective communication.