OPERATIONS MANAGER

GRACE SUPERMART PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local grocery store in Singapore is seeking a Store Operations Manager. This role involves overseeing daily store activities, managing inventory, ensuring high customer service standards, and implementing sales strategies. Candidates should have proven experience in retail management and the ability to handle product supply logistics. This position offers opportunities for growth in a dynamic retail environment.

Qualifications

• Proven experience in a retail environment, preferably in a minimart, grocery, or supermarket setting.
• Prior experience in a supervisory or management role is required.

Responsibilities

• Oversee daily activities to ensure the store runs smoothly and is clean and well-organized.
• Develop and enforce daily operating procedures and policies.
• Manage cash handling procedures and monitor discrepancies.
• Ensure compliance with food safety and hygiene standards.
• Liaise with suppliers for product ordering and delivery.
• Implement strategies to meet sales targets and grow revenue.

Skills

Customer service

Inventory management

Financial analysis

Supplier negotiation

Job description

Store Operations Management

• Oversee daily activities to ensure the store runs smoothly, is clean, adequately stocked, and well-organized.
• Develop, implement, and enforce established daily operating procedures and policies.
• Manage cash handling procedures, including cash counting and daily cash deposits, and monitor for cash discrepancies.
• Ensure compliance with all company policies and relevant laws/regulations, including food safety and hygiene standards (SFA regulations) and age restrictions for sales (e.g., tobacco sales).

Inventory & Supply Chain Management

• Manage stock levels, perform regular stock takes, and check for expiring/damaged goods.
• Liaise and negotiate with local and foreign suppliers for product ordering, replenishment, and timely delivery of goods.
• Oversee backend logistics, including receiving, unloading, and coordinating delivery of goods.

Customer Service & Experience

• Ensure high standards of customer service are maintained.
• Handle customer inquiries and complaints in a timely and professional manner.
• Implement promotional setups and ensure merchandise displays are attractive and priced correctly.

Sales & Financial Performance

• Develop and implement strategies to meet and drive sales targets and revenue growth.
• Plan and manage budgets, monitor expenses, and analyze financial reports to identify areas for improvement and increase profitability.
• Manage e-commerce platforms if applicable.

Experience: Proven experience in a retail environment, preferably in a minimart, grocery, or supermarket setting, with prior experience in a supervisory or management role.