Operations MANAGER

THERMECTECH PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading service provider in Singapore is seeking a skilled team leader to supervise a team of technicians. The role involves ensuring compliance with safety standards and managing service operations for commercial kitchen equipment. Candidates should have extensive hands-on experience and leadership skills, as well as a degree in Mechanical/Electrical Engineering. Competitive technical support and communication skills are essential, along with the ability to multitask effectively.

Qualifications

• Minimum 10 years of hands-on experience in commercial kitchen equipment service, with 5 years in leadership.
• Must hold or be eligible for WSQ certifications in Gas Safety, Electrical Safety, and Refrigeration Handling.
• Excellent written and spoken communication skills in English.

Responsibilities

• Lead and supervise a team of 15+ technicians across multiple job sites daily.
• Prepare detailed technical reports for every service call.
• Ensure all service complaints are addressed within 24 hours.

Skills

Leadership

Problem-solving

Communication

Technical support

Multitasking

Education

Degree in Mechanical/Electrical Engineering

Tools

AutoCAD

MS Project

SQL-based job tracking software

Job description

Responsibilities

• Lead and supervise a team of 15+ technicians across multiple job sites daily, ensuring 100% compliance with safety, quality, and customer standards.
• Personally attend urgent breakdowns, including after‑office hours, public holidays, and weekends if needed, while maintaining team scheduling.
• Prepare detailed technical reports for every service call, cross‑checked with OEM references, warranty clauses, and customer SLAs.
• Manage full operational workflow: job assignment, field scheduling, spares inventory, warranty claims, and invoicing approvals.
• Liaise directly with international OEMs to verify diagnoses, parts availability, and service bulletins before authorizing repairs.
• Oversee ISO‑level documentation of all field jobs, preventive maintenance plans, and customer communication records.
• Conduct weekly on‑site inspections, prepare improvement plans, and train technicians in advanced refrigeration, electrical, and gas safety systems.
• Ensure all service complaints are addressed within 24 hours, backed by written justifications and corrective action reports.
• Prepare quarterly budget forecasts, cost‑saving initiatives, and operational KPIs for senior management.
• Mentor junior technicians while simultaneously driving new business opportunities and client account expansion.
• Support the Service Manager in supervising technicians and overseeing daily service operations.
• Maintain 24‑hour standby availability.
• Address customer requirements around the clock through on‑call duties.
• Possess a valid Class 3 driving license.
• Manage company hotline complaints promptly (within 1 hour).
• Standby during weekends and public holidays.
• Efficiently assign and complete service requests.
• Provide technical support and guidance to team members as required.
• Collaborate with the Service Manager on implementing process improvements.
• Keep detailed records of service activities, including repairs and parts usage.

Requirements

• Minimum degree in Mechanical/Electrical Engineering (preferably both).
• At least 10 years of hands‑on experience in commercial kitchen equipment service, with 5 years in leadership.
• Proven knowledge of refrigeration, gas, electrical, plumbing, dishwashing, steam, and high‑end oven systems.
• Must hold or be eligible for WSQ certifications in Gas Safety, Electrical Safety, and Refrigeration Handling.
• Ability to handle simultaneous job scheduling for more than 15 locations while preparing accurate reports under tight deadlines.
• Strong proficiency in AutoCAD, MS Project, SQL‑based job tracking software, and ISO documentation.
• Excellent written and spoken communication skills in English (other Asian languages an advantage).
• Physically fit to attend on‑site heavy equipment inspections when required.
• Must be willing to be on call 24/7 for emergency support.
• Prior experience in a supervisory or team lead capacity.
• Familiarity with commercial kitchen equipment and repair procedures.
• Strong organizational skills with effective multitasking abilities.
• Excellent communication and interpersonal skills.
• Problem‑solving orientation and a commitment to delivering high‑quality service.