Operations Manager

ALVIN NANYANG KOPI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cafe in Singapore is seeking a manager to oversee operations, control quality, manage staff, and ensure financial health. The role includes supervising baristas and kitchen staff, maintaining customer satisfaction, managing inventory and budgets, and ensuring compliance with safety regulations. Ideal candidates have strong leadership and financial skills.

Responsibilities

• Hire, train, schedule, and manage a team of baristas, kitchen staff, and other personnel.
• Delegate tasks, monitor performance, and conduct staff appraisals.
• Ensure staff adhere to all cleaning and safety procedures.
• Oversee daily operations to ensure smooth functioning, from opening to closing.
• Manage inventory, including ordering supplies and checking stock levels.
• Ensure all food and beverages meet quality standards.
• Maintain strict cleanliness, hygiene, and sanitation standards.
• Manage the cafe's budget and track expenses.
• Maintain records of sales, expenses, and revenues.
• Monitor and improve profit margins.
• Plan, create, and update food and beverage menus.
• Set prices to meet budget and quality standards.
• Ensure a high level of customer satisfaction by addressing feedback and resolving complaints.
• Coordinate with and manage relationships with suppliers and vendors.
• Ensure the cafe adheres to all health, safety, and sanitation legislation.

Job description

Duties :

Staff management

• Hire, train, schedule, and manage a team of baristas, kitchen staff, and other personnel.
• Delegate tasks, monitor performance, and conduct staff appraisals.
• Ensure staff adhere to all cleaning and safety procedures.

Operations and quality control

• Oversee daily operations to ensure smooth functioning, from opening to closing.
• Manage inventory, including ordering supplies and checking stock levels.
• Ensure all food and beverages meet quality standards.
• Maintain strict cleanliness, hygiene, and sanitation standards.

Financial management

• Manage the cafe's budget and track expenses.
• Maintain records of sales, expenses, and revenues.
• Monitor and improve profit margins.

Menu and customer service

• Plan, create, and update food and beverage menus.
• Set prices to meet budget and quality standards.
• Ensure a high level of customer satisfaction by addressing feedback and resolving complaints.

Vendor and compliance management

• Coordinate with and manage relationships with suppliers and vendors.
• Ensure the cafe adheres to all health, safety, and sanitation legislation.