OPERATIONS MANAGER

AIMTOP CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics service provider in Singapore seeks a Supervisor to manage baggage handling and supervisory tasks at the airport terminal. The ideal candidate must have a bachelor's degree, a valid Airfield Driving Permit, and strong supervisory and communication skills. Responsibilities include overseeing service crew, ensuring operational efficiency, and conducting incident investigations. Familiarity with terminal operations is a plus.

Qualifications

• Must have a valid Airfield Driving Permit.
• Familiarity with Changi Airport terminal operations is an advantage.
• Able to work independently and under shifts.

Responsibilities

• Manage loading and unloading of baggage and cargo.
• Supervise service crew and plan manpower resources.
• Conduct investigations on incidents and ensure process improvements.

Skills

Supervisory skills

Interpersonal skills

Communication skills

Organizational skills

Project management

Education

Bachelor's degree

Job description

• Loading and unloading of baggage and Cargo
• Pallet builds up, Pallet Shrinkwrapping
• Writing of daily summary operations report
• Corresponding to clients on their requirements via email
• Using Scanners to scan baggage and cargo.
• Supervising service crew
• Able to work independently.
• Able to spot and rectify discrepancies immediately.
• Must have a Valid Airfield Driving Permit.
• Able to work on shifts – Day, Night & Mid Night Shifts (2 am Morning)
• Encourage and compile compliments to meet the company’s Service Quality target.
• Vital activities, e.g., hotspot checks, trolley transfers, and porter services, are conducted daily.
• Ensure adequate manpower and resources(trolley services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
• Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
• Conduct investigation on reported incidents/accidents, followed by implementing new processes and control measures (if applicable).
• Administer about 20-30 direct reports on the attendance, leave, discipline, and welfare of assigned terminal(s).
• Staff engagement and grievance handling.
• Ensure all equipment allocated is well maintained in terms of serviceability and cleanliness.
• Build rapport and establish cordial working relationships with clients and airport business partners.
• Familiarity with Changi Airport terminal operations will be an added advantage.
• Project Management skills are an added advantage.
• Possess excellent interpersonal, communication and organizational skills.
• Must have a bachelor’s degree of Qualification