Operations Manager

SKOOL4KIDZ PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading education provider in Singapore is looking for an Operations Manager (Admin Principal) to assist campus leaders in various administrative tasks, finance management, customer relations, and regulatory compliance. The role includes supervising a small team and ensuring excellence in all aspects of school operations. Candidates should have at least 3 years of experience in sales management or hospitality/retail operations. This position offers an opportunity to develop diverse skills in a dynamic educational environment.

Benefits

Vibrant work environment

Skill development opportunities

Qualifications

• At least 3 years of experience in Sales Management or Hospitality/Retail Operations preferred.

Responsibilities

• Manage general administration of the campus including generating management reports.
• Work with centre leaders to meet enrolment and revenue targets.
• Support in customer relations and satisfaction.
• Maintain external stakeholder relations and coordination.
• Oversee estate management and liaise with contractors.
• Ensure security and safety of the school premises.
• Provide logistics support for school activities.
• Supervise customer service and security officers.

Skills

Sales Management

Customer Relations

Financial Control

Team Supervision

Organizational Administration

Job description

JOB DESCRIPTION

As Operations Manager (Admin Principal) of the campus, you will play a key role in assisting the centre leader(s) in enrolment, finance, parents and external relations, marketing and promotional events, estate management, safety health, hygiene and security, quality management, regulatory compliances, logistics support and general administration of the campus. You will supervise a small team of customer service/administrators and security officers to achieve excellence in school administration and operations. This job offers excellent opportunities to acquire skills in all facets of organisational administration in a vibrant environment.

KEY RESPONSIBILITIES

• Manage general administration of the campus including generating management reports, update of government subsides, ensuring the completeness of customer records, and maintain proper documentations and records
• Working with centre leader(s) in meeting enrolment and revenue targets, manage the day-to-day financial operations including exercising financial control over budget expenditure, timely collection of revenues and financial reporting
• Supporting the centre leader(s) in customer relations and customer services, including engagement and customer satisfaction, prospecting, enrolment and general customer affairs
• Supporting the centre leader(s) in establishing, building and maintaining external relations, including coordinating activities with stakeholders such as government authorities, community partners, residents committee and constituency advisors
• Supporting the centre leader(s) in human resource management including engagement and retention, manpower planning for non-teaching staffs, professional development, resourcing and general HR administration
• Overseeing estate management of the campus and liaising with contractors on estate and landscape maintenance, improvement work and health safety, cleanliness of the school
• Reviewing and maintaining security and safety of the school premises and property, including the establishment of security and safety procedures and the conduct of emergency exercises
• Providing logistics support for school activities, excursions and functions suchas Open Houses, Parents-TeacherConferences etc.
• Supervising a team of customer service officers, security officers and in certain circumstances attendants, traffic wardenetc.and providing them with on-the-job training for effective school operations

JOB REQUIREMENT

• Candidates with at least 3years Sales Management,Hospitality/Retails Operations preferred