Operations Manager

STAR ARK ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational training academy in Singapore is seeking a proactive Operations Manager to oversee daily activities and ensure the smooth delivery of all programs. The ideal candidate will possess strong organizational and communication skills, and have experience in an operational role. Key responsibilities include managing schedules, handling enrollments, and providing logistical support for events. This role offers a chance to work in a creative and supportive environment that nurtures talent.

Qualifications

• Diploma in Business Administration, Operations Management, or a related field is preferred.
• 1–2 years of experience in an operation, administrative, or customer-facing role.
• Strong organizational and problem-solving skills, with the ability to multitask effectively.
• Excellent communication and interpersonal skills, with a genuine customer-service orientation.

Responsibilities

• Plan, coordinate, and manage the academy's class schedules, programs, and events from conception to execution.
• Work closely with instructors to coordinate teaching schedules and allocate classrooms and teaching materials efficiently.
• Provide logistical support for student performances, workshops, and special events.
• Oversee daily operations, including managing student enrollments and handling payment follow-ups.
• Ensure all facilities, equipment, and materials are well-maintained and available for classes.
• Identify and implement improvements to streamline administrative and operational processes.
• Serve parents, instructors, and partners, addressing inquiries promptly.
• Proactively resolve operational issues and provide timely updates.
• Collaborate with management to support new programs and initiatives.
• Monitor operational metrics and assist in preparing reports for management review.

Skills

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Customer service orientation

Education

Diploma in Business Administration or Operations Management

Job description

About us:

We provide top-notch training for all ages in drama, singing, languages, hosting, stage presence, movement, public speaking, and behind-the-scenes production. We are dedicated to nurturing talent and offering a platform for creative expression in a supportive environment.

Job Summary:

As the Operations Manager, you will be the central hub for our academy's daily activities. You will ensure the smooth delivery of all programs by managing schedules, resources, and communications. This is a hands‑on role perfect for a proactive individual who enjoys working in a dynamic, small‑team environment to create an outstanding experience for our students and their families.

Key Responsibilities:

• Plan, coordinate, and manage the academy's class schedules, programs, and events from conception to execution.
• Work closely with instructors to coordinate teaching schedules and efficiently allocate classrooms and teaching materials.
• Provide logistical support for student performances, workshops, and special events.
• Oversee daily operations, including managing student enrollments, tracking attendance, and handling payment follow-ups.
• Ensure all facilities, equipment, and materials are well‑maintained and available for classes.
• Identify and implement improvements to streamline administrative and operational processes.
• Serve parents, instructors, and partners, addressing inquiries promptly and maintaining high service standards.
• Proactively resolve operational issues and provide timely updates to students and parents.
• Collaborate with management to support the rollout of new programs and initiatives.
• Monitor key operational metrics and assist in preparing reports for management review.

Requirements:

• Diploma in Business Administration, Operations Management, or a related field is preferred.
• 1–2 years of experience in an operation, administrative, or customer‑facing role.
• Strong organizational and problem‑solving skills, with the ability to multitask effectively.
• Excellent communication and interpersonal skills, with a genuine customer‑service orientation.