Operations Manager

FORTE EMPLOYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading employment services provider in Singapore is seeking an Operations Manager to oversee daily operations, enhance customer engagement, and manage staff performance. The ideal candidate will have 2-3 years of operations management experience, strong leadership skills, and a customer-focused approach. This role requires the ability to work weekends in a fast-paced environment.

Qualifications

• 2 to 3 years of experience in operations management required.
• Proven leadership capabilities and experience in motivating teams.
• Ability to work on weekends and thrive in fast-paced environments.
• Ability to work on weekends in a fast-paced environment.

Responsibilities

• Oversee daily operations for service delivery excellence.
• Monitor sales metrics and report to management.
• Develop and implement strategic sales plans.
• Manage staff scheduling, performance, and training.
• Resolve customer feedback and complaints professionally.

Skills

Leadership

Customer Service Orientation

Team Management

Job description

Overview

Job Description & Requirements

Key Responsibilities

• Overseeing daily operations to ensure operational efficiency and excellence in service delivery.
• Monitor sales and report for sales metrics to management
• Developing and implementing strategic sales plans to drive revenue growth and enhance customer engagement.
• Managing staff scheduling, performance, and training to ensure high-quality customer service and product knowledge.
• Addressing customer feedback and resolving any complaints with professionalism to ensure customer satisfaction and loyalty.

Qualifications / Experience

• At least 2 to 3 years of experience in operations management
• Strong leadership capabilities with a proven track record of motivating and managing teams
• Exceptional customer service orientation
• Ability to work on weekends and thrive in a fast-paced environment