Operations Manager

Stafflink Services Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading service provider in the lift and escalator industry in Singapore is seeking a senior operations manager. The role involves overseeing regulatory compliance, leading teams, and managing client relationships. Candidates should have at least 7 years of experience and strong knowledge of BCA regulations. This position demands a strategic leader capable of optimizing operational and financial performance while maintaining high service standards. Interested applicants can apply via the provided link or submit a resume via email.

Qualifications

• Minimum 7 years of senior operations or management experience in the lift/escalator industry in Singapore.
• Strong knowledge of BCA regulations and compliance frameworks.
• Proven leadership track record managing technical teams.

Responsibilities

• Act as the internal expert on Singapore BCA regulations.
• Lead, mentor, and develop service technicians and operational teams.
• Oversee dispatching, scheduling, and resource allocation.

Skills

Regulatory compliance knowledge

Leadership and mentoring

Client relationship management

Budget management

Problem solving

Education

Degree in Mechanical or Electrical Engineering

Job description

Industry: Lift & Escalator Services
Working Hours:
Weekdays: 8:30am – 6:00pm
Alternate Saturdays:9:00am – 12:00pm

Key Responsibilities

1. Regulatory Compliance (BCA Focus)

• Act as the internal expert on Singapore BCA regulations (e.g., BMSM Regulations, PTO protocols, MCP requirements).
• Ensure all service, maintenance, and modernization activities meet statutory safety and quality standards.
• Manage regulatory documentation and liaise with relevant authorities during audits or inquiries.

2. Leadership & Team Management

• Lead, mentor, and develop service technicians, supervisors, and operational teams.
• Build a strong safety culture founded on accountability and continuous improvement.
• Foster effective communication between field, project, and support teams.

3. Operational & Financial Performance

• Oversee dispatching, scheduling, repair planning, and resource allocation.
• Manage budgets, control labour/material costs, and implement process improvements.
• Track KPIs such as response times, equipment uptime, and service quality to drive performance.

4. Client Relationship Management

• Serve as the senior point of escalation for complex service or technical issues.
• Build long‑term relationships with key clients through professional communication and reliable service delivery.
• Ensure service standards consistently exceed customer expectations.

Requirements

• Minimum 7 years of senior operations or management experience in the lift/escalator industry in Singapore.
• Strong knowledge of BCA regulations and compliance frameworks (mandatory).
• Proven leadership track record managing technical teams.
• Degree in Mechanical, Electrical Engineering or related fields preferred.
• Strategic, hands‑on leader with strong problem‑solving and communication skills.
• Able to manage multiple priorities in a fast‑paced environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128