Operations Manager

ALL CLENZ MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cleaning service company in Singapore is looking for an experienced Operations Manager to oversee daily cleaning operations, manage staff, and ensure compliance with safety regulations. The ideal candidate will have a strong background in operations management and client relations, with the ability to train staff and address client feedback effectively. This position offers a dynamic work environment with opportunities for process improvement and cost control.

Qualifications

• 5+ years of experience overseeing operations in the cleaning or facilities management sector.
• Proficiency in staff training and performance management.
• Knowledge of workplace safety regulations and compliance.

Responsibilities

• Oversee daily cleaning operations across multiple sites.
• Recruit and train new staff on procedures and safety protocols.
• Act as the main point of contact for client service matters.
• Ensure compliance with workplace safety and health regulations.

Skills

Staff Management

Client Relations

Operational Efficiency

Compliance Knowledge

Education

Experience in Operations Management

Job description

Operations & Service Management

• Oversee daily cleaning operations across multiple sites.
• Ensure service quality meets client expectations and contract requirements.
• Plan and schedule cleaning staff deployment for different locations.
• Conduct site inspections to monitor cleaning standards.
• Address operational issues and resolve service complaints promptly.

2. Staff Management & Training

• Supervise and coordinate cleaners, team leaders, and supervisors.
• Recruit, onboard, and train new staff on cleaning procedures and safety protocols.
• Monitor staff performance and provide necessary guidance or corrective action.
• Manage staff scheduling, replacements, and leave planning.

3. Client Relations & Contract Management

• Act as the main point of contact for clients regarding service matters.
• Handle client feedback, complaints, and service improvement requests.
• Ensure contract obligations are fulfilled and renewed where possible.
• Conduct regular meetings with clients to maintain good relationships.

4. Resource & Logistics Management

• Ensure proper allocation of cleaning equipment, chemicals, and materials.
• Monitor inventory levels and coordinate procurement of supplies.
• Ensure maintenance of cleaning equipment to avoid service disruptions.

5. Compliance & Safety

• Ensure compliance with workplace safety and health (WSH) regulations.
• Conduct risk assessments and implement safety protocols.
• Train staff on safe handling of cleaning equipment and chemicals.

6. Process Improvement & Cost Control

• Identify ways to improve cleaning efficiency and reduce wastage.
• Optimize operational workflows to improve productivity.
• Monitor expenses and manage budgets to control operational costs.

7. Reporting & Performance Tracking

• Prepare reports on operational performance, staff productivity, and service quality.
• Track key performance indicators (KPIs) for cleaning efficiency and client satisfaction.
• Analyze feedback and implement improvements based on data insights.