Operations Manager

Canberra Development Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading facilities management company in Singapore is seeking a Facilities Manager to oversee mall operations, ensure compliance with regulations, and manage the budget. Candidates should have at least 5 years of managerial experience in retail property management. Strong leadership, organizational skills, and knowledge of building systems are essential. The role requires a proactive approach and a commitment to service excellence.

Qualifications

• Minimum 5 years of relevant experience in a managerial role, preferably in retail property or mall operations management.
• Good knowledge of building systems (ie. electrical, ACMV, mechanical). Familiarity with statutory and regulatory requirements.
• NEA Environmental Control Office certification is preferred.

Responsibilities

• Oversee mall infrastructure and facility upkeep.
• Ensure compliance with all relevant codes and regulations.
• Develop and manage operational budget.
• Support Asset Enhancement Initiatives and tenant fit-out works.
• Develop emergency response plans and conduct safety checks.
• Act as primary contact for tenant operational issues.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Proficiency in Microsoft Office

Customer-first mindset

Education

Diploma or higher in Facilities Management or related field

Job description

This position is part of 2-members team and 3 outsourced Technicians.

Facilities & Maintenance Management

• Oversee mall infrastructure, equipment, and facility upkeep (ie. cleaning, security, pest control, waste management etc)
• Plan and coordinate preventive and adhoc maintenance to ensure operational excellence and safety
• Lead regular inspections and audits to ensure facilities are in top condition

Compliance & Regulatory Oversight

• Ensure compliance with all relevant codes, laws and regulations including Water Efficiency, Waste & Food Waste Management, fire safety protocols
• Review and enhance operational Standard Operating Procedures (SOPs) and guidelines
• Set benchmarks and monitor contractor performance through service level agreement (SLA) and routine inspections
• Procure and manage maintenance contracts for equipment and systems
• Oversee issuance and compliance of Permit to Work (PTW and risk assessments)
• Serve as the primary liaison with authorities, consultants and contractors, ensure all operations adhere to the highest regulatory and safety standards

Budgeting & Cost Management

• Develop, manage, and monitor the operations budget
• Track operational expenses and propose cost-saving initiatives without compromising service quality

Project & Fit-Out Coordination

• Support Asset Enhancement Initiatives (AEI) and Tenants' Fit-Out/Reinstatement works
• Provide operational support during mall promotional events and activities

Emergency Preparedness & Safety

• Develop and implement emergency response plans and incident reporting procedures
• Ensure regular fire safety checks and drills are conducted and documented

Tenant & Customer Relations

• Act as primary contact for tenant operational issues and resolve them promptly
• Handle customer complaints/feedback related to mall operations

Requirement

• Possess at least a diploma or higher in Facilities Management, Building Services, or a related field
• Minimum 5 years of relevant experience in a managerial role, preferably in retail property or mall operations management
• Experience in Property/Facilities Management, and MCST Management will be an added advantage
• Good knowledge of building systems (ie. electrical, ACMV, mechanical). Familiarity with statutory and regulatory requirements, including authority submissions. NEA Environmental Control Office certification is preferred
• Excellent leadership, communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Proactive and service-oriented with a customer-first mindset
• Proficiency in Microsoft Office Suite
• Ability to manage multiple priorities, meet deadlines and perform effectively under pressure