Operations Manager

CERTIS GROUP - GHR; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading outsourced services partner in Singapore is looking for a supervisory professional to manage 24/7 operations at their Command Centre. You will oversee a team, ensure compliance with policies, and drive process improvements using data analysis. The ideal candidate should have a Diploma or Bachelor’s degree, experience in leadership, and strong communication skills. Competitive remuneration and comprehensive health benefits are offered.

Benefits

Competitive remuneration package

Performance-based incentives

Comprehensive medical coverage

Qualifications

• Diploma or Bachelor's degree from a recognized institution.
• Experience in leadership roles is favorable.
• Strong analytical and numerical skills required.

Responsibilities

• Manage the supervisory team overseeing CIT operations.
• Monitor daily activities and report issues.
• Lead cash planning and forecasting tasks.

Skills

Leadership Experience

Team Management

Data Analysis

Project Management

Communication Skills

Education

Diploma/Bachelor's Degree

Tools

Microsoft Power Platforms

Job description

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you’re ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long‑term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Managing the supervisory team that is overseeing the 24/7 CIT operations at the Command Centre

• Monitor the day-to-day activities, managing the flow of information and reporting to management of issues arising from progress, quality and safety

• Manage Daily Cash Planning and Forecasting as well as to review forecasting model enhancements, improve accuracy and resiliency

• Collaborate with and manage relationships between stakeholders, partners and leadership to ensure key deliverables are met on time

• To ensure compliance to process/policies as stipulated in the respective Standard Operating Procedures/Job Breakdown Sheet

• Generate and provide operational deck and reports to stakeholders and partners

• Analysis of key data parameters to drive process changes where required

• Lead in the planning, organization and management of adhoc projects as assigned

Skills & Experience

• Diploma/Bachelor’s Degree from reputable Polytechnic/university

• Candidates with experience in leadership positions (Commissioned Officer) will be considered favorably

• Strong team lead, communicator and stakeholder management

• Strong numerical, data analysis and process improvement skills

• Preferably possess good IT and project management knowledge and able to thrive in a technology driven environment

• Knowledge and experience managing Microsoft Power Platforms (Power App, Power BI, Power Automate) will be preferred

• Ability to multi‑task and remain calm under pressure, especially during peak hours and intense situations

• Strong ability in resource planning, organization & implementation

• Excellent presentation and communication skills, with experience presenting to senior management executives

Recognition & Reward

Be part of a purpose‑driven, values‑led workplace that fosters collaboration, respect, and a culture of continuous growth.

Enjoy a competitive remuneration package with performance‑based incentives and eligibility for annual bonuses.

Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.