Operations Manager

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hotel management company in Singapore is seeking a skilled manager to oversee day-to-day operations. Responsibilities include recruiting and training staff, ensuring guest satisfaction, managing budgets, and conducting inspections. The ideal candidate should have a proven background in hotel management, strong leadership skills, and a commitment to quality customer service. This role offers the opportunity to enhance the hotel's operational efficiency and profitability.

Qualifications

• Proven experience in hotel management or related field.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Financial management experience and ability to create budgets.

Responsibilities

• Oversee daily hotel operations and ensure smooth departmental functions.
• Recruit, train, and manage hotel staff to deliver excellent service.
• Address guest complaints and implement service improvement strategies.
• Manage hotel budgets, track expenses, and prepare financial reports.
• Conduct regular inspections to ensure maintenance and cleanliness standards.

Job description

Manage the day-to-day operations of the hotel, ensuring all departments (front desk, housekeeping, etc.) function smoothly and efficiently.

Recruit, train, and supervise hotel staff, ensuring they adhere to company policies and provide excellent customer service. This includes creating work schedules and conducting performance evaluations.

Ensure high levels of guest satisfaction by addressing complaints, resolving issues, and implementing service standards. Monitor guest feedback and conduct surveys to assess satisfaction levels.

Develop and manage budgets, track expenses, and implement cost control measures to maximize profitability. Prepare financial reports for the hotel management.

Conduct regular inspections of hotel facilities to ensure cleanliness and maintenance standards are met. Implement and review standard operating procedures (SOPs) across all departments.

Develop strategies to promote hotel services and attract clients, including managing relationships with suppliers and contractors.